Restaurant Supervisor

2 months ago

Hamilton, Canada Carmen's Group Full time

Baci Ristorante, located in the C Hotel by Carmens, is a modern and upbeat Italian restaurant. Baci Ristorante has an open style kitchen and central wood burning oven which provides an intimate gathering place for guests and patrons. Baci Ristorante is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.

Our Restaurant Supervisor ensures the guest experience created is a forever lasting memory by providing an elevated dining experience. As a member of our team of champions, you will gain meaningful work experience in a welcoming and exciting environment where we lead by example and work together to achieve results.

**YOU WOULD HAVE THE OPPORTUNITY TO**:

- Oversee the food & beverage operations for the restaurant
- Supervise and coach all team members by demonstrating superior customer service skills and living the mission, vision, and values
- Assist with front of house employee relations, including recruitment, training, coaching, and recognition
- Complete closing and opening duties in a timely manner and ensure that front-of-house service staff do so accordingly.
- Oversee guest reservations, supporting increasing guest bookings
- Assist with executing private events including working with the internal team on innovative experiences for the guests
- Maintain the POS system as required
- Ensure compliance with food & safety standards as well as AGCO legislation
- Responsible for the health and safety of the front of house restaurant team
- Create a memorable guest experience including menu execution and food quality, overall experience, and ensuring feedback is received.
- Rectify any member or guest issues as needed.
- Make a difference in the lives of each and every one of our members and guests by directly contributing their extraordinary memories.
- Exercise good judgment and demonstrate leadership abilities.
- Perform all other side duties as assigned.

**POSITION REQUIREMENTS**:

- Post-secondary education in a related field is considered an asset
- Excellent communication, interpersonal, and organizational skills
- 2-3 years’ experience in a restaurant experience, or a related role in the hospitality / tourism industry is required
- 1-2 years’ previous supervisory experience is an asset
- Smart Serve certified
- Strong problem-solving skills
- Strong attention to detail & time management skills
- Knowledge of restaurant operations, food & beverage
- Excellent oral and written communication skills
- Positive interpersonal skills and a team player
- Experience using Microsoft Suite, Open Table and POS systems (Microsoft Word, Microsoft Excel)
- Humble, uplifting, and supportive leadership style
- Ability to work on a variable schedule including mornings, nights, weekends, and holidays as required

**WHAT CAN WE OFFER?**
- Competitive wage package
- Pay on Demand
- Gratuity program
- Group RRSP
- Worldwide Hotel Discounts
- Restaurant discounts
- Staff recognition
- Team building and wellness events
- Company social events
- Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, and the Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
- Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview._

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