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Care Manager

4 weeks ago

Fort Macleod, Canada Pioneer Lodge Full time

Willow Creek Foundation is a Housing Management Body, created by Ministerial Order of the Province of Alberta, to provide independent and supportive housing to seniors in the Municipal District of Willow Creek, Town of Fort Macleod and Town of Granum. The Pioneer Lodge is a 40-unit seniors housing facility which offers services options and health supports to residents.

At the Pioneer Lodge, we take pride in being a highly respected provider of seniors housing in a well-established neighborhood in the town of Fort Macleod. Our mission is clear: provide housing with quality services and care responsive to the needs of our residents. Our vision is an organization of excellence. 

Job Title: Care Manager

Job Overview:
The Care Manager is a pivotal leadership, supervisory, and educator role responsible for ensuring delivery of compassionate and high-quality care to our senior residents. As a hands-on position, the Care Manager will not only assist residents but play a crucial role in training and supporting Healthcare Aides (HCAs) and upholding the standard of care through compliance with safety protocols and government regulatory requirements.

**Responsibilities**:

- Collaborate with the team to provide nursing care and services based on needs assessments and care planning.
- Perform diverse nursing functions, including vital signs monitoring, specimen collection, and prescription medication administration.
- Observe and report on medication effectiveness, monitor nutritional needs, and provide health education to residents and their families.
- Liaise with Homecare for resident needs and handle third-party bookings related to resident health.
- Participate in quality improvement initiatives and regulatory compliance to enhance resident care.
- Facilitate family meetings and assist in resident onboarding in collaboration with the Resident Services Manager (RSM).
- Maintain accurate and up-to-date resident records, including health assessments, care plans, and medication administration records.
- Compile and present monthly reports to the CAO, providing recommendations on residents’ overall wellbeing and status within the Willow Creek Foundation.
- Report and document changes in residents' conditions promptly.

Key Skills:

- Leadership skills to train Healthcare Aides and supplementary housekeeping staff.
- Act as quality control with residents and staff, ensuring compliance with regulatory requirements and standards of practice.
- Ability to collaborate with other departments, including maintenance, housekeeping, nursing, and kitchen, to maintain high standards of care.
- Effectively communicate with residents, families, and colleagues to ensure a coordinated approach to care.
- Strong working knowledge of clinical issues for geriatric residents, infection control including education.
- A broad knowledge of the senior housing industry, Alberta Health Services Senior Programs, and current trends and standards
- Good problem solving and decision-making skills.
- A flexible, willing, and positive attitude.
- Strong organizational skills including the ability to manage proper staff, resident, and government compliance records.
- Strong time management skills and the ability to prioritize tasks and complete accountabilities on time.
- Ability to multi-task and tolerate frequent disruptions and changes of plans and routines to meet resident needs and to deal with emerging situations.
- Open and sincere in all communications and relationships, showing compassion and respect equally toward everyone and promoting dignity and self-worth in others.
- Strong interpersonal skills with the ability to effectively resolve conflict in a diplomatic, respectful, confidential, and professional manner.
- Exceptional active listening skills including reading verbal and non-verbal cues, being attentive, asking questions, and ensuring comprehension, not just of words, but of meaning and feelings.

Qualifications:

- Registered Nurse or Licensed Practical Nurse (LPN) with current registration in Alberta, or eligible to be registered.
- Previous experience in senior care or a similar healthcare setting is preferred.
- Proven experience in leading a care team, including training staff and implementing process improvements.
- Strong clinical skills with the ability to assess, plan, implement, and evaluate care.
- Understanding of and commitment to resident-centered care.
- Strong English language oral and written communication skills.
- Supportive Pathways training or equivalent education in dementia.
- Medication assistance training (MAP) and current CPR and First Aid training with certificate.
- Knowledge of the Continuing Care Health Service Standards.
- Clear Criminal Record Check with Vulnerable Sector screening upon hire.

Working Conditions:

- Work hours are generally Monday to Friday; on-call responsibilities on rotation. You will need to be within a 45-minute call-out radius while on call.
- Travel requirements may vary

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