Technical Support Agent

3 months ago

Maple Ridge, Canada Time Access Systems Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 2 years to less than 3 years
**Work setting**:

- Help desk
- Manufacture
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:

- MS Office
- MS Windows
- SQL
- TCP/IP
**Security and safety**:

- Basic security clearance
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Valid driver's licence
- Public transportation is available
**Work conditions and physical capabilities**:

- Work under pressure
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
**Long term benefits**:

- Life insurance
**Other benefits**:

- Free parking available

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