Client Care Coordinator

3 weeks ago

Stony Plain, Canada Amplifon Group Full time

**Position Summary**:As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sound. You create an exceptional client experience, by going the extra mile to foster an inclusive, welcoming, and people-oriented environment. You build trusted relationships with your clients from the moment they step into our door, by acting with integrity and demonstrating a high standard of care for your clients. You execute the day-to-day operations in your clinic, which includes managing an efficient schedule, maintaining accurate client records, and following established procedures to keep the clinic organized and optimized. A well-run and efficient clinic is vital to our sales, marketing and cultural initiatives, and your administrative support directly impacts the success of our organization. You are methodical, but agile, and know how to prioritize your tasks in a fast-paced environment, without jeopardizing the client experience. You are a proactive, forward-thinking member of the clinic team who anticipates the needs of your clients and colleagues. You embrace every challenge with courage and collaborate with your colleagues on new ways to bring hearing health awareness to your community.**Essential Duties and Responsibilities**:Reporting to Amplifon's (Senior) Area Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities**:Client Care Duties**Provide a high standard of client care consistent with company standardsGreet clients and ensure they feel welcome and comfortable while in-clinicExplain the appointment details to align client expectations prior to meeting with the clinicianBuild relationships with clients with a friendly, compassionate, and professional demeanorAssist client with completion of forms and applications, if necessaryMaintain basic knowledge of hearing aid technologies to assist with client queriesPerform basic hearing aid maintenance include cleaning and repairs, as appropriate**Administrative Duties **Maintain a well-organized clinic schedule to optimize client care and revenue opportunitiesEnsure new and existing clients are offered timely appointmentsSchedule follow-up appointments before clients leave the officeReschedule appointments to accommodate client and clinic needsConvert calls into appointments for new clients and manage callback and lead listsManage incoming telephone calls and resolve client inquiries appropriatelyConduct outbound calls to book annual appointments, confirm upcoming appointments, and reschedule clients when necessaryMaintain accurate client records and create records for new clientsManage product manuals, procedures, and clinic operational documentsUtilize the clinic's operating system to manage client records, schedule appointments, and process billing and invoice recordsProcess and disseminate mail and/or packagesProcess hearing aid and accessory ordersChecking hearing aids upon arrival to ensure the order is accuratePreparing kits for new hearing aid fittingsDemonstrate basic knowledge of assistive listening devices and sell to clients directly**Billing Duties **Manage pending orders and applicationsCreate invoices for products and services renderedProcess payments from clients in internal systemsDirect accounts payable to the appropriate departmentComplete and deposit bank transactionsMaintain petty cash floatComplete daily sales reconciliation**Community Duties **Connect with community organizations to host hearing health-care events to promote companyManage the planning of community events in consultation with clinic provider and managerEngage with event participants post-event for feedback or to schedule appointmentsExecute follow-up calls with existing client database provided by marketing teamParticipate in internal and external engagements to build network**Clinic Operation Duties **Maintain a clean and organized clinic environmentCommunicate large cleaning or repair needs to Area Manager or appropriate stakeholdersMaintain and replenish inventory of office and clinic suppliesAccurately complete month-end inventory**Education and Experience Requirements**:High school diploma or equivalentDiploma in business or medical administration is preferred2+ years of administrative experience2+ years of customer service experienceKnowledge of the hearing aid industry preferred**Required Skills**:Excellent oral and written communication skills;Excellent interpersonal skillsAble to build and maintain professional rapport with clients and colleaguesAble to work independently, autonomously, and as a collaborative member of a teamAble to discern and maintain client confidentialityAble to prioritize work efficiently in a fast-paced work environment; without jeopardizing the client experienceProficient with MS Windows and OfficeExperience with client database systems is preferred**Physical/Mental Demands**:Possess the mobile dexterity necessary to work

  • Client Care Coordinator

    4 weeks ago

    Stony Plain, Canada Amplifon Full time

    **Position Summary**: As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sound. You create an exceptional client experience, by going the extra mile to foster an inclusive, welcoming, and people-oriented environment. You build trusted relationships with your clients from the moment they step into our door,...

  • Client Care Manager

    9 hours ago

    Stony Plain, Canada I Have A Chance Support Services Ltd. Full time

    Job Opportunity: Client Care Manager (CCM) Location: Stony Plain, Edmonton, AB About Us: Join our distinguished team at I Have a Chance Support Services Ltd. (IHAC) and play a pivotal role in enhancing the lives of individuals in need. At IHAC, we are devoted to creating an enriching and inclusive environment for our clients where they can thrive and...

  • Client Care Manager

    4 weeks ago

    Stony Plain, Canada I Have A Chance Support Services Ltd. Full time

    **Job description** Client Care Manager (6 month Contract) I Have A Chance Support Services Ltd. strives to support and encourage people on a route to independence. Our enthusiastic and creative team is looking for a CLIENT CARE MANAGER on Contract with possibility of extension someone who is passionate about helping others. Role Summary: - Develop...

  • Health Care Aide

    1 month ago

    Stony Plain, Canada Infinity health care Full time

    **Job description** **Location : STONY PLAIN, AB Healthcare Aide -ACREAGE OUTSIDE STONY PLAIN** **MUST DRIVE/HAVE VEHICLE** **EVENINGS MONDAY & WEDNESDAY 5pm-9pm and SATURDAYS 3pm-9pm** Home Health Aide Job Responsibilities include but are not limited to: Enables patients to stay in their homes by monitoring and recording the clients condition, providing...

  • Health Care Aide

    9 hours ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: Stony Plain is a short 20-minute drive west of Edmonton. It is a vibrant community with an abundance of outdoor recreational spaces to explore and enjoy from beautifully groomed parks and playgrounds to lush urban nature reserves. WestView Health Centre is located in Stony Plain and provides a range of healthcare services including a...

  • Health Care Aide

    8 hours ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: Stony Plain is a short 20-minute drive west of Edmonton. It is a vibrant community with an abundance of outdoor recreational spaces to explore and enjoy from beautifully groomed parks and playgrounds to lush urban nature reserves. WestView Health Centre is located in Stony Plain and provides a range of healthcare services including a...

  • Health Care Aide

    2 days ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: Edmonton Zone Continuing Care provides an integrated system of health and personal support services to clients living in their own home, in a supportive living setting or in a long term care setting. Working in this program, you will have the opportunity to collaborate with an interdisciplinary team of professionals providing support...

  • Health Care Aide

    4 days ago

    Stony Plain, Canada Alberta Health Services Full time

    Your Opportunity: AHS is dedicated to Enhancing Care in the Community, helping people be healthy, well and independent in their homes and communities. For more information . Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative Care.We are...

  • Health Care Aide

    8 hours ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: AHS is dedicated to Enhancing Care in the Community, helping people be healthy, well and independent in their homes and communities. Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative Care. We are looking for a Health Care...

  • Maintenance Coordinator

    1 day ago

    Stony Plain, Canada Meridian Housing Foundation Full time

    Meridian Housing Foundation is seeking a full-time Maintenance Coordinator to join our team. Working closely with the Maintenance Supervisor, the Maintenance Coordinator supports the Maintenance Department with administrative duties including assisting with Preventative Maintenance, the Contractor Management Program, Inventory Management, and ensuring...

  • Health Care Aide

    1 month ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Health Care Aide (HCA), you are responsible for providing personal assistance, supporting activities of daily living and providing comfort and support services to patients (clients, residents) who require short-term assistance or ongoing support. You will work closely with patients, families, and caregivers...

  • Health Care Aide

    4 weeks ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Health Care Aide (HCA), you are responsible for providing personal assistance, supporting activities of daily living and providing comfort and support services to patients (clients, residents) who require short-term assistance or ongoing support. You will work closely with patients, families, and caregivers...

  • Health Care Aide

    4 weeks ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Health Care Aide (HCA), you are responsible for providing personal assistance, supporting activities of daily living and providing comfort and support services to patients (clients, residents) who require short-term assistance or ongoing support. You will work closely with patients, families, and caregivers...

  • Health Care Aide

    4 weeks ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Health Care Aide (HCA), you are responsible for providing personal assistance, supporting activities of daily living and providing comfort and support services to patients (clients, residents) who require short-term assistance or ongoing support. You will work closely with patients, families, and caregivers...

  • Health Care Aide

    4 weeks ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Health Care Aide (HCA), you are responsible for providing personal assistance, supporting activities of daily living and providing comfort and support services to patients (clients, residents) who require short-term assistance or ongoing support. You will work closely with patients, families, and caregivers...

  • Health Care Aide

    4 weeks ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Health Care Aide (HCA), you are responsible for providing personal assistance, supporting activities of daily living and providing comfort and support services to patients (clients, residents) who require short-term assistance or ongoing support. You will work closely with patients, families, and caregivers...

  • Health Care Aide

    1 month ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Health Care Aide (HCA), you are responsible for providing personal assistance, supporting activities of daily living and providing comfort and support services to patients (clients, residents) who require short-term assistance or ongoing support. You will work closely with patients, families, and caregivers...

  • Health Care Aide

    1 month ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Health Care Aide (HCA), you are responsible for providing personal assistance, supporting activities of daily living and providing comfort and support services to patients (clients, residents) who require short-term assistance or ongoing support. You will work closely with patients, families, and caregivers...

  • Health Care Aide

    1 month ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Health Care Aide (HCA), you are responsible for providing personal assistance, supporting activities of daily living and providing comfort and support services to patients (clients, residents) who require short-term assistance or ongoing support. You will work closely with patients, families, and caregivers...

  • Health Care Aide

    1 month ago

    Stony Plain, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Health Care Aide (HCA), you are responsible for providing personal assistance, supporting activities of daily living and providing comfort and support services to patients (clients, residents) who require short-term assistance or ongoing support. You will work closely with patients, families, and caregivers...