Manager, Events

3 weeks ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Manager, Events & Protocol

**DEPARTMENT**:Corporate Support Services

**POSTING NUMBER**:105433

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model - when working onsite, you will report to the location of West Tower.

**SALARY GRADE**:7

**HIRING SALARY RANGE**:$109,299.00 - $122,962.00 per annum

**MAXIMUM OF SALARY RANGE**:$136,624.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:May 25, 2023

**CLOSING DATE**:June 6, 2023

**AREA OF RESPONSIBILITY**:
Enhance and engage the community, raise community pride and increase the awareness of local government through the management, planning and implementation of festivals, special events and protocol programs in Brampton. This includes a wide spectrum of festivals, events and protocol programs harmonized with marketing strategies that will deliver high quality outcomes to serve Brampton residents. Local festivals and special events will be hosted to enrich the community and showcase City celebrations.

Reporting to the Director, Strategic Communications, Events & Culture, plan and implement the City of Brampton Events and Protocol Program. Manage a team of events and protocol professionals. Accountable for providing a high level of execution and excellence of events for Brampton’s diverse community. Provide leadership in the City’s conduct on all matters relating to protocol. Establish, manage, assess and oversee multiple corporate-wide policies, guidelines and procedures for events and protocol programs

**OPERATION SUPPORT**
- Manage and monitor the quality of service delivery of specific programs and activities to meet operational effectiveness and corporate service standards.
- Review and revise current policies, procedures and standards to ensure service excellence and effectiveness.
- Oversee and develop a highly coordinated events program consistent with the City’s Dates of Importance and Significance.
- Manage, assess and oversee multiple corporate events strategies to assist the City in building positive relations with the public as well as internal cross-departmental clients
- Drive divisional growth and continuous improvement through events and protocol opportunities that align with strategic priorities
- Foster and promote inclusion and equity through program development; reducing barriers and increasing access for public events and protocol-related activities
- Responsible for key decisions and recommendations on City-led events’ project scope, budget, timing and risk
- Manage all aspects of the City’s corporate protocol programs, including: tributes; condolences; flag raising/half-mastings; proclamations; civic coat of arms; Town Crier and other honorary roles; historical representation of Brampton; protocols for leading cultural groups; flag raising ceremonies; inbound and outbound delegations; the Sister City/Friendship Protocol, and Community Recognition Program;
- Manage and foster an environment for successful diplomacy and engagement with local, national and international dignitaries and guests.
- Ensure protocols are adhered to by briefing the Mayor and senior officials on styles of address and specific customs and protocols prior to their participating in official receptions hosted by the city, attending an event as an invited guest, hosting courtesy calls or participating in flag raising ceremonies.

**STAFF SUPERVISION**
- Develop a high performing work team including implementing team building strategies and work process improvements.
- Oversee, manage, coach and provide guidance to promote effective employee relations and encourage increased morale, innovation and productivity toward the successful accomplishment of the Service Plan goals and objectives.
- Interview, recruit and hire staff to meet the Service Plan goals and objectives.
- Conduct performance management formal process and annual review to monitor and establish recruitment and selection criteria, training and development opportunities through regular meetings to discuss individual performance.

**CUSTOMER SERVICE**
- Liaise with staff, organizations and contractors in a professional manner.
- Liaise and collaborate with community groups, including service clubs, affiliated groups and non-affiliated groups at the local, provincial, national and international level in support of City and community festivals and events and protocol planning
- Handle and resolve issues and enquiries to meet corporate service standards. Escalate complex issues to appropriate level.
- Seek opportunities within the community for funding and sponsorship initiatives.
- Build and maintain a relationship with internal and external stakeholders, departments and team members to achieve common goals and objectives.
- Accountable for providing a high level of execution and excellence while building credibility and capacity to plan and execute more

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