IT Service Delivery Manager

4 weeks ago

Mississauga, Canada Epsilon Solutions Full time

**Job Title: Service Delivery Manager**

**Location: MISSISSAUGA, ON**

**Duration: Full Time**
- **Strive and promote Continuous Service Improvement**:

- **Accountable for service quality, efficiency, effectiveness and consumer satisfaction with the running of the service.**:

- **Defines service runs in compliance with service metrics relevant to the consumer, identifies new ones and design the methods to measure them.**:

- **Accountable for delivery against the metrics, pursuing service targets, due dates and quality standards**:

- **Engage and influence vendor relationships to ensure external operation meets the agreed service metrics and identify new opportunities.**:

- **Reviews vendor relationships for external operation and lead the service transitions, internally or to a new vendor**:

- Handles high profile escalations related to the operation of the services.
- Seek for optimization opportunities, incorporate Pharma sourcing strategy, and cooperate with sourcing managers to find best-suited delivery models
- Play a leader role in service benchmarking, RfP process, transition or setting up new service with different suppliers working with procurement and vendor management.

**Job Types**: Full-time, Permanent

Pay: $120,000.00-$125,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

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