Delivery Service Manager

4 weeks ago

Mississauga, Canada Viva Tech Solutions Full time

Require a Delivery Service Manager to support 3 Supply Chain master Data products
-Must have experience & domain knowledge with supply chain.
- Must have knowledge and working experience working in a Service delivery role
- Must have domain knowledge on supply chain
Main responsibilities include:
1)Strive and promote Continuous Service Improvement
2)Accountable for service quality, efficiency, effectiveness and consumer satisfaction with the running of the service.
3)Defines service runs in compliance with service metrics relevant to the consumer, identifies new ones and design the methods to measure them.
4)Accountable for delivery against the metrics, pursuing service targets, due dates and quality standards
5)Engage and influence vendor relationships to ensure external operation meets the agreed service metrics and identify new opportunities.
6)Reviews vendor relationships for external operation and lead the service transitions, internally or to a new vendor
7)Handles high profile escalations related to the operation of the services.
8)Seek for optimization opportunities, incorporate Roche sourcing strategy, and cooperate with sourcing managers to find best-suited delivery models
9)Play a leader role in service benchmarking, RfP process, transition or setting up new service with different suppliers working with procurement and vendor management

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