Service Support Assistant

2 weeks ago


Markham, Canada Aviva Full time

We have a fantastic full-time opportunity in Central Operations for a Service Support Assistant to help support the team by providing a variety of duties. You will be trained on branch systems, triage process workflow, and understanding of insurance principles, products, and terminology. In this critical role you will be responsible for the initial organization and timely distribution of incoming tasks & data entry type work. You will play an important role within our branch while directly impacting our customers’ experience.

Role - Hybrid

What You’ll Do:
- Work within many systems completing incoming tasks from brokers & affiliated partners from across Canada- Understand what the brokers are asking & triage tasks according to guidelines & procedures- Complete simple tasks as per broker’s request- Answer live calls via a triage queue from brokers and assist with their requests- Reach out to the underwriting teams & brokers when additional information is required- Have a clear understanding of how the triage queues work & continue to move from queue to queue working on the oldest incoming tasks- Understand the impact on completing tasks within service standards

What You’ll Bring:
- Post-secondary or equivalent experience required- Completion or working towards a related educational, diploma/degree/accreditation- 2 plus years of related experience in administrative and or support function- Insurance background would be ideal- Able to work within a fast-paced environment, and work well under pressure- Mindful of making deadlines, results-oriented- Ability to multitask- Quick study/learning curve- Ability and willingness to work with repetitive tasks and keep focused, with a good level of accuracy & speed- Excellent technical aptitude with web based and in-house systems and databases, good working knowledge of Microsoft office suite- Strong attention to detail, accuracy is a critical component for success in this role- Superior organization, time-management, and the ability to adapt in a dynamic priority changing environment- Strong ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities- Need to be confident and comfortable to manage healthy level of autonomy- Vested interest in learning and building career in the general insurance space- Effective in a culture of teamwork, collaboration, and accountability; a person who encourages cooperation across the organization- Bilingualism (English & French) an asset

Additional Information:



  • Markham, Canada J&R Service & Sales Ltd. Full time

    As a **Service Technician/Technician Assistant** at J&R Service & Sales Ltd. / Hayden Lee Machinery, you will be joining a small team of other highly-trained technicians serving the metalworking industry in Ontario. **Responsibilities** - **You will**:_ - Work 40 hours a week (on average) - Diagnose, repair, inspect, maintain, assemble, and demo sheet metal...

  • Team Assistant

    3 weeks ago


    Markham, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity. As a valued member of our Home and Community Care team, you will provide support for the assigned Care Coordinator team...


  • Markham, Canada Support Services Office Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...


  • Markham, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Supervisor, Early Intervention, is responsible for promoting the development, participation and inclusion of children within the community through education, planning, developing and implementing support plans for infants and young children with special needs and their families in their home OR...


  • Markham, Canada Abacus Service Corporation Full time

    Sales Support Job Description: - Order Entry and Order Management - Support order accuracy and completeness to guarantee the quality of orders released to manufacturing. - Engage and follow up with customers to ensure their systems are updated to reflect Client account changes. Ensure existing customer purchase orders are updated to reflect. Support related...


  • Markham, Canada BMO Financial Group Full time

    3985 Highway 7 East Markham Ontario,L3R 1L5 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Coordinates marketing activities on behalf of the advisory team, including website, social media...


  • Markham, Canada AWIN - Volvo of Unionville Full time

    How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. Located in Unionville, our **Volvo of...

  • Realtor Assistant

    5 days ago


    Markham, Canada Service Maintenance Gelin Loic Full time

    **About us** Your mechanic takes care of the repair and maintenance of your construction machinery. It is also responsible for the maintenance of public works equipment and quarry machinery. '''Duties:''' - Assist clients in buying, selling, and renting properties - Conduct market research to determine property values - Create and maintain property...


  • Markham, Canada BMO Full time

    Application Deadline: 05/02/2024Address:3985 Highway 7 EastSupports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.Coordinates marketing activities on behalf of the advisory team, including website, social...


  • Markham, Canada Toshiba Tec Canada Business Solutions Inc. Full time

    Toshiba Tec Canada Business Solutions Inc. is a subsidiary of Toshiba Tec Corporation, a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express...


  • Markham, Canada Unionville College Full time

    The Unionville College (UC) Summer Camps are designed to provide a variety of unique, fun-filled experiences in a safe environment. Our summer camp starts with plenty of field trips, wild visitors, exciting activities and aims to share precious memories with all our campers; memories we know they will carry with them for a lifetime. We are currently seeking...

  • Customer Service

    4 weeks ago


    Markham, Canada Advanced Skytech Canada Ltd. Full time

    **Company Profile**: Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level...


  • Markham, Canada Security and IT Service Provider Full time

    JOB DESCRIPTION: Are you passionate about problem solving, maintenance and installation of complex CCTV, and Door Access Systems? The Technician role is for someone who is an experienced field service problem solver who prides themselves on attention to detail and great customer service. You will have a broad understanding of intricate CCTV and Door Access...


  • Markham, Canada SCI Lease Corp. Full time

    We are looking for a Dealer Support Representative (DSR) to join our fast-growing team in the automotive leasing business. Core functions consist of relationship support, resolving credit and funding issues, delivering training in a virtual environment, troubleshooting technical and functional issues, and providing support and assistance to our dealers as...


  • Markham, Canada Planview Utility Services Full time

    Planview Utility Services is looking for a full-time IT Support Technician to join our team in Markham, ON. **Essential Duties** - Provide superior customer services related to help desk and IT departments. - Install software and hardware. - Maintain and repair hardware. - Research problems, isolate and resolve less complex issues immediately; escalate more...

  • Technical Support

    4 weeks ago


    Markham, Canada EnGenius Technologies Full time

    **Technical Support **- Responsibilities but not limited to: - Trouble shooting on EnGenius full Networking products. - Troubleshooting on EnGenius telephony products. - Analysis of customer network information and recommend EnGenius Networking products to fit their requirements. - Handle full cycle of RMA process from receiving defective units to the end...


  • Markham, Canada Kyndryl Canada Limited Full time

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Early Interventionist

    4 weeks ago


    Markham, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Supervisor, Early Intervention, is responsible for promoting the development, participation and inclusion of children within the community through education, planning, developing and implementing support plans for infants and young children with special needs and their families in their home OR...


  • Markham, Canada Children Believe Fund Full time

    **Careers That Empower Young Dreamers** When you make a decision to work with Children Believe you’re not just doing something great for your career, you’re helping empower children around the world to access education, pursue their dreams and be a voice for change. We know there are lots of career options for talented, top performers like you, but not...


  • Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health,...