Service Associate, Personal Insurance
4 months ago
**The Company**
Acera Insurance is one of Canada’s largest independent insurance brokerages, formed through the merger of two award-winning, locally and employee-owned companies - CapriCMW and Rogers Insurance Group of Companies. Our roots serving local communities across Canada dates back to 1975. This merger brought together decades of experience in insurance, risk management and group benefits and specialized expertise across a broad spectrum of sectors. With 1,000 employees located in over 50 offices and $1 billion in gross written premium, Acera Insurance is positioned to bring even more value to our clients and local communities as we expand our geographic footprint, expertise and resources to support the changing needs of our clients.
**Job Purpose**
We are currently recruiting for a full time Service Associate, Personal Insurance to work in our Capri Centre location. The role requires someone who has excellent organizational and customer service skills with a good working knowledge of EPIC. The Service Associate role is responsible for providing support to Client Advisors, Personal Insurance by processing documents, checking current policies, preparing renewal letters, maintaining accounts receivable and non-renewal lists as well as supporting a renewal book of business. This role is ideal for someone interested in developing into the position of Client Advisor, Personal Insurance.
**Qualifications & Soft skill requirements**:
- A commitment to obtaining a Level 1 General Insurance License within 3 month of the start date
- Experience with Microsoft office including outlook, excel and word
- Ability to work in a fast paced team with high client service goals
- Strong communication and writing skills
- High sense of urgency and strong organization skills
- Ability to build and maintain good relationships with clients and companies
- Understanding of various insurance providers and personal lines products
**Why join our team?**
As a valued member of our Acera Insurance (formerly CapriCMW) family, you will be awarded a competitive annual salary, evaluated on your education, skills, and experience, including:
- Generous incentives and bonus programs
- Employee ownership opportunities
- Life, disability, health, and dental insurance coverage
- Group RRSP program
- Employer-matched pension plan
- Discounts on Acera's services and products
- Employee Assistance Program
- Wellness and Lifestyle Spending Accounts
- Career development through leadership training and learning resources
- And many more
Acera Insurance (formerly CapriCMW) offers a fun, collaborative work environment with lots of opportunity for long-term professional and personal growth. As an independent, employee-owned company, we are proud to be named one of Canada's Best Workplaces in Financial Services and Insurance by Great Place to Work®.
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