Rental Manager, Western Canada

2 months ago

Calgary, Canada Ryder System Full time

**Summary**

The Manager Rental is responsible for leading the business unit to overall profitability and growth of the rental product line through successful implementation of: marketing, sales execution, financial responsibilities, leadership, operations, fleet management, customer retention, development and communication.

**Compensation**: The salary for this role ranges from 75,000 to 85,000 annually.

**Essential Functions**
- Ensure operational efficiencies across all locationsOversee day to day coordination of resources both asset and personnel to meet customer needsEnsure & maintain a safe work environmentDirectly responsible for ensuring effective communication between the rental operations and the maintenance operations on a local level throughout the entire BUCustomer Drive profitable revenue growth by maintaining and growing customer relationshipsResponsible for overall satisfaction for all internal and external customersOversee all customer concerns, issues, disputes in order to maintain and grow the relationshipCommunication Ability to speak to and articulate the performance of the business unit to all aspects of mgmtBuilds constructive and effective relationships with both internal and external customersCommunicates effectively across all functionsMaintains composure when addressing stressful situationsClearly articulates Ryder's product and service offerings
- Marketing Drive rental utilization through successful market penetration using sound marketing activitiesOversee all RAM and Rental Counter marketing activitiesActivities include successful implementation of business units marketing plans consisting of consumer, local, regional & national programs as well as the coordination of all the marketing activities of RAMS as well as all rental personnelOversee and direct all marketing promotions such as direct mail, inbound and outbound telemarketing, outside sales efforts, weekly blitz activities and maintains constant communication with the Field Marketing CoordinatorEnsure inbound and outbound telemarketing standards are being met at the companys required levelsDrive all RAM and Rental Counter marketing activitiesDrive and execute sales events such as blitzes and customer appreciation activities etc.
- Market share & Penetration React to market changes with a sense of urgency in order to maintain and grow marketEnsure appropriate staffing levels at all full service locationsAnticipate market & customer needs by either moving equipment in or out of locations to meet demands as well as recognize and react quickly to market opportunitiesAccurately forecast market potential and current demand to optimize and react appropriately with the fleet and sales force
- Financial Responsible for overall profitability of the rental product line specifically achieving both revenue and margin plansDirectly responsible for maintaining compliance with company, local, state, federal and other regulatory agenciesAbility to forecast monthly, quarterly and annual results accurately and timelyResponsible for analyzing and interpreting performance through multiple financial reports and metrics
- Leadership Ability to manage relationships and build effective teamsResponsible for the overall development and guidance of employees to meet revenue and margin goalsUnderstand the importance of responsibility, accountability and commitmentAbility to effectively manage processes and drive results. Operations & Fleet Mgmt Drive consistency across locations by ensuring proper branding of the Ryder label (i.e., proper uniforms, office appearance, fleet condition, point of sale marketing materials, hours of operations etc., )
- Sales Execution Enforce authority guidelines/ limits for pricing within the rental counter, RSRs and RAM sales forcesMaintain competitive awareness and market pricingDirectly responsible for overseeing the execution of the entire plan to close process at all locationsResponsible for sales protocols between all RAMs and Rental Counters including lead generation and follow up

**Additional Responsibilities**
- Performs other duties as assigned.

**Skills and Abilities**
- Ability to build and develop a team
- Deals comfortably with senior management
- High energy, self motivated, self directed person with the ability to focus on multiple projects and activities simultaneously and able to thrive in a fast paced team environment
- Strong verbal and written communication skills

**Qualifications**
- College degree/Technical Certification required Related field of study
- Bachelor's degree preferred Related field of study
- Three (3) years or more rental or sales required

**Travel**: 10-20%

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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