Western Canada Service Manager
3 days ago
Shape the Future of Service Excellence Across Western Canada This is your opportunity to step into a pivotal, high-impact leadership role with Centra Windows. As our Western Canada Service Manager , you will oversee one of the most dynamic regions in the industry, ensuring our largest partners and VIP clients trust us to deliver unmatched quality, on-time service, and operational reliability. This elevated position requires a decisive, solutions-driven leader who thrives on building high-performing teams, resolving challenges, and delivering exceptional results across a vast geographic area.
Who are we?
OWN IT That’s more than just a motto at Centra—it’s our way of life. As a 100% employee-owned company, we’re not just working for a paycheck;
we’re investing in our future together. With state-of-the-art manufacturing plants in Langley and Calgary, and branches across British Columbia and Alberta, Centra is a leader in high-performance vinyl windows and building envelope restorations. For 39 years, we’ve been perfecting our craft and our culture, earning national acclaim as one of Canada’s Most Admired Corporate Cultures and Best Managed Companies. We’re driven by growth and innovation, powered by our dedicated team. Now is an exciting time to join us as we embark on major expansion plans. At Centra, your career isn’t just a job—it’s an opportunity to OWN your growth, your future, and your impact. Embrace the challenge, shape your success, and OWN IT with Centra
The Role:
As the Western Canada Service Manager , you will play a critical leadership role in driving service excellence across a vast and diverse region. Leading two supervisors and their teams of service technicians, you will be responsible for ensuring our most valued partners—large developers, high-volume accounts, and VIP clients—receive exceptional service that reinforces Centra’s reputation as the partner of choice in the multifamily construction market.
This role requires a dynamic leader who combines strategic oversight with hands-on involvement, ensuring on-time delivery, product quality , and unmatched client satisfaction. You will refine workflows, optimize resources, and resolve technical challenges while building a best-in-class service team through training, mentorship, and development. Your ability to lead in a solutions-focused, customer-centric manner will be vital to driving growth and ensuring Centra’s continued success.
With extensive travel required across Western Canada (35%+), you will be on the front lines of service delivery—managing operations, strengthening partnerships, and addressing critical challenges where they arise. This role is not just about keeping up;
it’s about setting new standards of excellence.
Core Accountabilities:
- Client Trust & Relationship Management :
Serve as the primary contact for VIP clients and large developers, ensuring exceptional service delivery, proactive communication, and rapid resolution of escalations. - Operational Excellence :
Refine workflows, optimize scheduling, and oversee resource allocation to deliver unmatched reliability and efficiency across Western Canada. - Team Leadership :
Build, mentor, and inspire a high-performing team of supervisors and service technicians, driving accountability, development, and operational excellence. - Technical Solutions :
Provide hands-on leadership and expertise to resolve technical challenges, including water testing, installation troubleshooting, and site inspections. - Strategic Growth :
Develop and implement strategies to grow Centra’s service capabilities, expand market share, and strengthen our presence as a trusted industry leader. - Problem Solving :
Take ownership of challenges, delivering effective solutions that maintain trust and reinforce Centra’s reliability and excellence. - Collaboration :
Work closely with manufacturing, logistics, and sales teams to align operations with customer needs, ensuring seamless project execution.
Our Ideal Candidate:
You are a proven leader with deep roots in the construction industry , particularly with windows and doors. You have a strong track record of managing large service teams, resolving technical challenges, and ensuring operational excellence in high-stakes environments. Your ability to develop teams , drive results , and build trusted client relationships sets you apart.
Key Qualifications:
- 10+ years of experience in the construction industry , with deep expertise in windows and doors .
- Hands-on experience with window and door installation and servicing .
- Demonstrated success in leading and developing service teams or managing multiple service sites.
- Expertise in water testing and addressing product performance challenges.
- Proven ability to improve workflows, optimize processes, and drive operational efficiency.
- Strong, solutions-focused mindset with exceptional problem-solving skills.
- Customer-first approach to building trusted relationships with VIP and high-volume clients.
- Willingness to travel extensively (35%+) across Western Canada, with flexibility to respond to critical needs or project milestones.
Where is the job located?
This role is based out of Langley, BC or Calgary, AB . As a regional leader, extensive travel (35%+) across Western Canada is required, including visits to major client sites, project locations, and Centra operations. During key challenges or critical projects, additional travel will be expected to ensure exceptional service delivery.
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