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Customer Support Representative Tech Start-up

4 months ago

Hamilton, Canada Klear Innovations Inc. Full time

**At Klear innovations, we’re a growing start-up tech company with a desire of delivering innovative solutions to your clients. Our team members are motivated, creative, self-starting individuals with a passion for creating trendsetting solutions. We face challenges together and we win together. And together, we deliver top-tier solutions.**

We are looking for a Customer Support Representative with proven experience and a passion for providing customers with solutions, to join our Support Team and help spearhead our growth. You will play a critical and active role in the day-to-day operations.

**Responsibilities**:

- Ensures the satisfaction of customers while handling difficult or unusual situations.
- Participates in the development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department.
- Assist the team with various tasks both technical (with training) and support efficiency
- Use discretion and maintain confidentiality in handling sensitive information
- Escalate issues following established processes to address client’s requirements
- Maintain a positive and professional attitude toward clients
- Work with management on projects and campaigns
- General office organization
- Required additional duties as assigned.
- Reports directly to the Customer Service Supervisor.

**Qualifications**:

- Basic computer skills
- Some MS Office suite experience
- Excellent verbal and written communication skills
- Previous customer service experience (retail, fast food, call center, corporate office, etc.)
- Organized and able to multi-task
- Must be patient, empathetic, and friendly
- Ability to stay calm and maintain composure when customers are stressed or upset

**Benefits**:

- A culture where people are accepted and encouraged to be who they are.
- Our open floor plan allows for a creative, collaborative, and fun environment
- Casual dress
- Dental care
- Extended healthcare
- Paid time off
- Vision care
- On-site gym

**Education**

Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Can include a combination of high school graduate or equivalent and:

- One year of experience performing customer support activities
- Working knowledge of contact with the public and telephone; modern office procedures and methods.
- Good verbal and written communication skills.
- Good problem-solving and listening skills.
- Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 - 40 per week

**Salary**: $16.00-$19.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- HAMILTON, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: One location