Service Center Manager

4 weeks ago

Burlington, Canada Rentokil Initial Full time

**Service Center Manager**

***Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends

**Who are we?**

**Responsibilities**:
**What do our**
**Service Center Managers**
**do?**

Our Service Center Managers are responsible for directing warehousing, distribution and customer service activities, and assist in sales activities for the branch site by performing the following duties personally or through subordinate employees. They also, Directly supervise warehouse, customer service and delivery staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring of overtime; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in conjunction with Regional Manager.

**Essential Duties and Responsibilities;**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform inventory control function for the branch. Minimize inventory levels while minimizing stock out rate.
- Coordinate distribution and warehousing activities in accordance with policies, principles, and procedures established by the Company.
- Schedule delivery trucks and drivers to destinations based on shipping requirements, cost, and delivery priorities. Ensure drivers’ schedules are upheld.
- Pro-actively call weekly delivery customers, to take order and confirm delivery.
- Confirm deliveries and maintain appropriate inventory records; reconcile inventory.
- Inspect physical condition of warehouse and equipment; prepare work orders for repairs and requisitions for replacement of equipment.
- Perform daily order entry and billing functions; generate shipping orders and invoices for mailing and initiate back orders.
- Monitor billings for accuracy and communicate with appropriate personnel to resolve discrepancies or verify unusual items.
- Assist in daily and month end closing by assuring all appropriate information is entered into system.
- Assist current and prospective customers by providing pricing and product information.
- Ensure proper safety procedures are followed and that employees are properly trained and certified or licensed, as required.
- Actively engage in selling, up selling, and cross selling at the service counter or on the phone.
- Must have or have the willingness to obtain knowledge of the products sold and their uses.
- Develop plans for efficient use of materials, equipment, and employees.
- Assemble customer orders from stock and place orders on pallets or shelves, or convey orders to UPS station or staging area; prepare parcels for mailing or UPS.
- Must be willing and able to do anything needed at the branch location.
- Other duties may be assigned.

**What do you need?**
- Bachelors, Associate’s, or Technical Degree or equivalent with four to six years of related experience and/or training; or equivalent combination of education, training and experience.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, including translation of such to subordinates and peers. Writes routine reports and correspondence. Speaks effectively before employees of organization.
- Must obtain any Pesticide Dealers License or equivalent within 3 months of hire date.
- Must hold or obtain Industrial Lift Truck Operators certification within 1 month of hire date.
- Must have working knowledge of Microsoft Office software (Word, Excel).
- Must have, learn or develop basic working knowledge of Company inventory software (training provided) within 60 days of start date.
- Must pass pre-employment background screen
- Must possess a valid driver’s license and pass motor vehicle record search

**Qualifications**:
**Why Choose Rentokil Canada Corporation?**

A career with Rentokil Canada Corporation is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Below you'll find information about some of what Rentokil Canada Corporation has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain c

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