Technical Account Manager

2 days ago

Montréal, Canada Plotly Full time

As a member of the Customer Success organization, you will work cross functionally with our Support, Product, Engineering, and Sales teams to ensure our customers are maximizing the value of Plotly and Dash Enterprise. As an early member of Plotly's Technical Account Management (TAM) team, you will help build and shape a major piece of our Customer Success strategy.

As our business grows and we support more and more customers, the TAM team will drive major changes in how we work with customers and how we use our customer data to develop successful, repeatable processes to maintain strong customer retention.

**Core job responsibilities**:

- Work closely with customers to understand their business needs and guide their usage of Plotly products
- Take ownership of relationships with key customers - this includes enablement, implementation, user adoption, infrastructure needs, and more
- Fill the gaps between product features and customer needs - through design advice, tool recommendations, hands-on coding, or whatever else is necessary
- Drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels
- Advise customers on best practices, product capabilities, and product roadmap
- Connect customers with important Plotly resources (e.g. support, product, services)
- Develop and manage customer profiles and metrics
- Work with our Product team to understand and address customer needs, pain points, and other feedback

**Job requirements**:

- Prior experience in a technical customer facing role (Sales Engineering, Support, Customer Success, Sales etc.)
- Demonstrated ability to manage competing priorities across a portfolio of customers
- Strong written and verbal communication skills
- Executive presence and confidence in communicating with technical, business, and executive (including VP & C-level) stakeholders
- Strong understanding of data science, analytics and or software development workflows
- Passion for data analytics and creativity in guiding customers to successful outcomes
- Working knowledge of Python and willingness to learn Dash
- Don't meet all the requirements, but you feel you would be a great fit to our plot-legion? Don't hesitate to apply_

**What you can expect from us**:
**Health & Wellbeing**:

- Comprehensive health coverage
- Generous PTO
- Parental leave top-up program

**Growth & Future**:

- Stock options for all full-time employees
- Learning & development program
- Work alongside a dedicated team

**Flexibility & Community**:

- Remote-first work
- Home office support
- Employee led DE&I resource group
- Plotly Community Forum

**Why Plotly?**:
Unleash your creativity and shape the future of data analytics

Founded by innovators and driven by our community of users and customers, we eagerly tackle every challenge, from crafting state-of-the-art UI for seamless data interaction to optimizing our graphing libraries and services for highly reliable performance. Our journey has only begun

We are a tight-knit and quickly growing team where each member can make an immediate, meaningful impact. We take on complex problems, work hard, and are firm believers in the open-source mission. At Plotly, you'll work alongside a diverse team of first-class engineers, developers, scientists, and builders that challenge the status quo and set a high bar. We encourage each member of our team to explore and expand their skill sets continually, and to approach every problem with curiosity and an open mind. Together, we make it possible for people everywhere to share data and insights that make real impacts in business and around the world.

Plotly is a leading innovator in data visualization and analytics, specializing in empowering organizations to make data-driven decisions. Our flagship product, Dash Enterprise, is revolutionizing the way businesses interact with and harness their data.

**Gestionnaire de comptes techniques**:
En tant que membre de l'organisation _Customer Success_, vous travaillerez de manière transversale avec nos équipes Support, Produit, Ingénierie et Ventes pour vous assurer que nos clients maximisent la valeur de Plotly et de Dash Enterprise.

En tant que membre de l'équipe de gestion des comptes techniques (TAM) de Plotly, vous aiderez à construire et à façonner un élément majeur de notre stratégie de réussite des clients.

Au fur et à mesure que notre entreprise se développe et que nous soutenons de plus en plus de clients, l'équipe _TAM _conduira des changements majeurs dans la façon dont nous travaillons avec les clients et dont nous utilisons nos données clients pour développer des processus réussis et reproductibles afin de maintenir une forte rétention de la clientèle.

**Principales responsabilités du poste**:

- Travailler en étroite collaboration avec les clients pour comprendre leurs besoins commerciaux et guider leur utilisation des produits Plotly.
- Pre

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