Full-time Front of House Shift Leader

4 months ago

Toronto, Canada Chick-fil-A Yonge Bloor Full time

**Description**

Chick-fil-A Yonge and Bloor is seeking talented hospitality and food industry professionals to support Chick-fil-A's first flagship restaurant outside of the United States of America continue to provide guests with great experiences. Independently owned and operated the Franchisee is looking for individuals who have a heart to "create a safe, quick, clean and welcoming restaurant experience where people of all walks of life gather to enjoy a nourishing meal.” The Shift Manager is a leadership position and will assist the Franchisee in daily restaurant operations. If this position resonates with you, please continue reading about the role, and qualifications.

**NOTE**: Must be able to work in-between the hours of 9:30am - 11:45pm, Monday to Saturday with full-time open availability of +40 hours a week.

**NOTE**: If successful in the interview process and given the job, all Shift Managers are placed in a Leader in Training program to develop the skills, competencies, and knowledge to be a successful Shift Manager at Chick-fil-A Yonge & Bloor.

**Operational Responsibilities include but are not limited to**:

- Lead daily Front of House Operations including shift, break, cash and people management
- Maximize restaurant experience for guest by achieving targets for Speed of Service, cleanliness, and customer recovery
- Adhere and Enforce HAACP and OSHA workplace guidelines
- Ensuring Chick-fil-A service and quality standards are performed at ALL times
- Adhere and Enforce food safety and quality standards
- Manage team member performance through job coaching, performance conversation, training, and progressive discipline
- Ensure an inclusive, and wholesome work environment for team members
- Monitor the use of restaurant inventory and be a good steward of resources
- Ensure cleaning and maintenance checklists are followed
- Meet on a monthly basis and report achievement of targets to Guest Experience Director
- Support all training initiatives including new employee training, product roll-outs, and continuous training
- Troubleshoot FOH operational systems and machinery when necessary
- Communicate important information to team members in a timely manner - effective downward and upward communication
- Manage third-party delivery partnerships (DoorDash)
- Support the vision of the Operator and Director Team

**Note**:Shift Leader responsibilities are not limited to the ones listed above and from time to time may be required to perform additional duties to support business demands

**Benefits**
- Flexible Hours -- You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- Closed Sundays -- All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- Work Directly With A Chick-fil-A Operator -- The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- Competitive Pay -- Along with a competitive paycheque, you will work in a nurturing environment where you will learn valuable business and people skills.
- It's a Great Place to Work -- At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
- Growth Opportunities -- Active plans for advancement and growth opportunities inside the company
- Complimentary Meals - on every shift you receive a complimentary meal
- If you want to work for an incredible company that focuses on the important things - PEOPLE, then come join our team

**Requirements**:

- Minimum of 1+ years’ experience in the quick service, hospitality, and customer care industry
- Minimum of 1+ years of leadership experience managing teams, executing business plans, balancing food and labor costs
- Experience with developing talent, coaching, performance conversations, and progressive discipline
- Valid Ontario Food Handler's Card
- Minimum of High School Diploma
- Full-Time Availability (overtime available)
- Seeking additional qualities - hard-working, team-oriented, friendly, honest, & passion to serve
- Pursuing or completed post-secondary education/diploma in hospitality, business, or restaurant food industry
- Can successfully uphold Chick-fil-A Yonge and Bloor Core Values of integrity, customer first, team work, continuous improvement and stewardship

**Company Information**

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons

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