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Inside Sales Specialist
1 week ago
Location: North America, Canada, Kirkland- Ref: INTERCONNECTNA00682- Division: Smiths Interconnect- Job Function: SalesHybrid work...home and office schedule.
The Inside Sales Specialist will be working directly with the sales organization to meet and surpass sales and revenue targets as set by the company. This will be a role specific to the Fiber Optics product line so electronics experience would be helpful (but not required).
- Respond to internal and external quotes requests and help the sales organization to convert to orders
- Liaise with operations, purchasing, shipping department personnel and customers
- Proactively address customer issues and make sure they are closed to the customer satisfaction
- Develop and maintain good relationship with customers
- Provide weekly and monthly Sales Reports
- Manage company’s Salesforce CRM and ERP system
- Manage Sales Safety Stock inventory and replenishment
DESCRIPTION DU POSTE
Le spécialiste des ventes internes travaillera directement avec l'organisation des ventes pour atteindre et dépasser les objectifs de ventes et de revenus fixés par l'entreprise. Il s'agira d'un rôle spécifique à la ligne de produits Fibre Optique, donc une expérience en électronique serait utile (mais pas obligatoire).
- Répondre aux demandes de devis internes et externes et aider l’organisation des ventes pour les convertir en commandes.
- Assurer la liaison avec les opérations, les achats, le personnel du service d'expédition et les clients
- Traiter de manière proactive les problèmes des clients et s'assurer qu'ils sont résolus à la satisfaction du client
- Développer et maintenir de bonnes relations avec les clients
- Fournir des rapports de vente hebdomadaires et mensuels
- Gérer le système Salesforce CRM et le système ERP de l'entreprise
- Gérer le stock de sécurité des ventes et le réapprovisionnement
Duties & Responsibilities
- Research client base to find existing and new types of customers and sell to them accordingly
- Technically incline, keep him (her)self inform of the company line of products, market and competition
- Become fluent in the company processes and reporting including sales (CRM, Sales Production Forecast, pipeline and others), production (ERP)
- Responsible for all marketing activities and sales events for the company (trade shows, speaking engagements, conference, meetings, client visits, webex etc.)
- Co-ordinating marketing/sales campaigns with Smiths Interconnect marketing group
FONCTIONS ET RESPONSABILITÉS
- Soutenir l'organisation des ventes en examinant, en gérant et en qualifiant les pistes entrantes générées par des événements (salons professionnels, conférences, engagements), des demandes en ligne et des courriels
- Travailler avec le groupe de marketing de Smiths Interconnect pour générer une liste de prospects potentiels pour des industries, des marchés ou des secteurs spécifiques en utilisant la base de données de prospects de l'entreprise, l'envoi massif de courriels, la publication dans des magazines spécialisés et d'autres outils de génération de prospects ; qualifier et transférer ces prospects aux AM et représentants responsables
- Rechercher la base de clients pour trouver les types de clients existants et nouveaux et leur vendre en conséquence
- Avoir un penchant pour la technique, se tenir informé de la gamme de produits de l'entreprise, du marché et de la concurrence
- Maîtriser les processus et les rapports de l'entreprise, notamment les ventes (CRM, prévisions de production des ventes, pipeline et autres) et la production (ERP)
- Responsable de toutes les activités de marketing et des événements commerciaux de l'entreprise (salons professionnels, conférences, réunions, visites de clients, WebEx, etc.)
- Coordination des campagnes de marketing/vente avec le groupe de marketing de Smiths Interconnect
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
- Minimum 1+ years of inside sales or customer service experience
- Good communication skills in both French and English highly preferred
- Experience managing sales tools including Salesforce CRM and ERP systems
- Experience with managing a customer account base
- Strong time organizational skills and attention to detail
L'INDIVIDU
- Au oins 1 an d'expérience en ventes internes ou en service à la clientèle
- Bonne capacité de communication en français et en anglais, de préférence
- Expérience de la gestion des outils de vente, y compris Salesforce CRM et les sy