Admissions Team Lead

2 weeks ago

Hamilton, Canada McMaster University Full time

**Schedule**
Monday to Friday, 8:30am to 4:30pm

**Education Level**
Bachelor’s Degree in a related field of study.

**Career Level**
Requires 4 years of relevant experience.

**Department Description**:
The Office of the Registrar provides services to both prospective and current students and is the primary information source on enrolment, convocation ceremonies and important student dates and events throughout the year. We are a smart, collaborative group of approximately 100 dedicated staff, spread across 8 departments: Student Services, Aid & Awards, Student Recruitment, Undergraduate Admissions, Student Records & Systems, Scheduling & Examinations, Student Communications and Central RO Administration. This supportive and dynamic team works together to assist students and stakeholders in support of the student journey.

**Admissions**:
The Admissions team works closely together in a high-volume, fast-paced environment that is deadline driven with each Officer being responsible for the accurate and timely review of approximately 2,500+ domestic and international applicant files annually. The Team Lead position is responsible for the daily operational support for the Admissions Team as they navigate their work. The Team Lead will assist the Admissions team regarding admission policies, curriculum reviews, and assessment of complex files. The Team Lead will assist in communicating with applicants, prospective applicants, parents, guidance counsellors, Faculty offices, as well as colleagues in the Registrar's Office.
The Team Lead will effectively deal with interruptions on a regular basis while possessing a strong ability to prioritize their work and the work of the team. This position works with the Admissions Team, leadership, and stakeholders to ensure day-to-day operations are prioritized, and will identify continuous improvement opportunities to streamline processes to realize efficiencies.

**Job Summary**: The Team Lead is the first point of contact in supporting the Admissions Team in day-to-day operations. They are responsible for ensuring McMaster’s admission requirements for domestic and international applicants are correct and current in support of meeting enrolment targets. They will conduct in-depth research on ever evolving curriculum changes to ensure McMaster attracts and admits highly qualified applicants.

A specialist in domestic and international curriculum, they will ensure information used for recruitment and admissions assessment is current and accurate across all undergraduate programs and will ensure digital and print communications reflect accurate requirements.

**Purpose and Key Functions**:

- Coordinate the day-to-day operations to effectively deliver service to all community and student populations.
- Schedule and assign work to staff based on priorities and changing requirements
- Collaborate with management to research, implement, track, and evaluate procedures and processes.
- Identify improvements to current processes leading to efficiencies.
- Develop and deliver training sessions to develop staff and ensure accuracy.
- Develop, update, and maintain training materials
- Review and resolve complex cases, such as those requiring policy interpretation or those of a sensitive nature.
- Cultivate and maintain relationships with internal and external stakeholders. For example, build on existing relationships with campus stakeholders to support equity deserving applicants.
- Conduct fit/gap analyses of international curriculum and make recommendations on admission requirements.
- Consult with faculty members and staff from all academic units on matters related to course assessments.
- Conduct analyses of international post-secondary institutions to ensure appropriate accreditation requirements have been met.
- Annually review and amend the admissions documentation to reflect current admission requirements.
- Responsible for Admissions assessment.
- Provide support and guidance to staff.
- Deal sensitively, responsibly, and calmly with applicants awaiting admission decision information.
- Provide guidance and information to applicants regarding appropriate procedures and policies related to the admission review.
- Refer students to appropriate resources, information, and services across the University.
- Scrutinize documents, such as University Calendars, and websites for relevant information.
- Update and maintain a variety of records, files, and related information.
- Update, maintain, and verify database and website information.
- Remain current with national and international secondary school curriculum.
- Provide support and supervision to staff responsible for the assignment of transfer credit.
- Represent McMaster University at appropriate meetings, events, and/or in discussions related to admission.
- Plan, coordinate and participate in information sessions and meetings. For example, the annual Faculty meetings for Admission Officers to debrief on past cycles and pr

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