Support & Logistics Coordinator

2 weeks ago

Ottawa, Canada Solink Full time

**Support Logistics Coordinator**

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

**_
A bit about the role.._**

You will be helping to maintain the health of our equipment that are onsite for our customers. You will be ordering replacement equipment, tracking shipments, and organizing the logistics for customer deliveries. You will be working closely with our inventory and fulfillment teams to ensure customer success and satisfaction. There will be creative and operational freedom in the development of new database solutions, and a great chance to hone one’s organizational skills.

**WHO YOU ARE**:

- You have experience in administrative roles, reception, customer service, technical/logistics support, or hold relative Post-secondary education in Office Administration
- You consider yourself technically savvy
- You understand the basics of logistics
- You have strong MS Office/Google Suite skills
- You are very organized - you dot every 'i' and cross every 't' - you are detail-oriented
- You think on your feet and can be adaptable—you don’t mind switching gears if plans suddenly change
- You have a proven ability to take complete ownership of problems from identification through to resolution
- You have the ability to work independently or within a team
- You are determined to help solve problems and document as you go
- Experience with Zendesk or formal ticketing system is an asset
- You have Top-Notch Communication both written and verbal in English (French and other languages are a bonus)

**SECURITY REQUIREMENTS**:

- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with Solink’s own security policies and standards.

**WHAT WILL YOU DO?**
- Manage the logistics and flow of hardware in need of replacement, this includes:

- Receiving and analyzing internal system data to determine hardware faults and defective hardware/equipment;
- Managing active replacement/defective unit needs in a database;
- Ordering replacement parts through a prescribed process; and
- Working with fulfillment on the return of old units.
- Analyzing hardware data to understand trends and patterns, which will be relayed to internal partners and leadership
- Provide regular updates on the status of shipments and replacements across global Solink fleet
- Provide feedback internally on improving processes as well as reporting up systemic issues with hardware that should be investigated on a regular basis.

**WHAT IS SOLINK?**

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience What an exciting adventure ahead - and our Solinkians make the greatest travel companions

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate and striving to make an impact.

**WHY WORK AT SOLINK?**

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun

**All that - PLUS we offer..**
- Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work life balance);
- Opportunities for growth based on merit, skill, and initiative;
- Friendly, welcoming and team-oriented atmosphere that fosters collaboration;
- Creative and innovative environment that mentors, supports, motivates and inspires you to make an impact;
- Interesting and exciting assignments ranging in size, type and complexity;
- An “open-door” policy where communication and brainstorming is encouraged;
- A really positive and fun environment working with an incredibly ENERGETIC team;
- Competitive salary reviewed annually;
- Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program);
- Monthly reimbursement toward a health and wellness;
- Extracu

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