Passport Coordinator

**Who We Are**:
At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.

Taking an individualized approach, we recognize that everyone’s abilities and circumstances are unique, and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, strong communication, and collaboration, they empower and inspire confidence in those we serve. We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.

Our primary service area extends across five regions - Northumberland, Peterborough, Kawartha Lakes, Durham, and Haliburton - and is expanding virtually and physically to reach new areas. With a growing team of over 100 dedicated staff, we work with individuals of all ages to support them in different stages of their lives.

At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.

**What We Can Offer You**:

- Being a part of an engaged and caring work place
- Contributing to our Strategic Directions and FOCUS Accreditation standards
- Strong work/life balance with a work week of 35 hours
- Pension and benefits package
- An agency culture founded on our core values of Caring Community, Safety, Transparency, Accountability, Continuous Learning and Collaboration

**What We Will Ask of You**: As a key member of our Passport team, our Passport Coordinator plays an important role. On most days you’ll be facilitating and monitoring funding agreements for approved individuals within the Passport Program. You’ll be communicating with individuals awaiting services or funds with PassportONE on an ongoing basis while providing information and communication throughout the process. Supporting a caseload of approximately 500 individuals, you will be working closely with the Lead Passport Coordinator to ensure that best practices are followed and quality services are delivered. The Passport Coordinator additionally is involved in fostering community development among agencies and families by providing consultation, advice and orientation to the Passport Program.

**Primary Responsibilities**:

- Supports the prioritization process for individuals who are waiting for Passport funding.
- Manages a caseload of Passport clients as assigned by the Program Manager.
- Communicates with clients and their families if applicable to provide support in using Passport funds to meet client goals.
- Monitors client budgets and ensures that clients use funds within the Passport guidelines.
- Ensures that client information in the database is current and accurate.

**Qualifications**:

- Post-secondary degree in Social Work or a diploma as a Social Service Worker or equivalent.
- 3+ years of social work experience.
- Demonstrated experience of using best practice in supporting service users.
- Developmental Services experience is considered an asset.
- Strong attention to detail, well organized with an excellent ability to prioritize, multi-task and take initiative.
- Ability to maintain positive and professional relationships with parents and other stakeholders.
- Computer proficiency and excellent communication skills.
- Compassionate and responsible supporter of people, their families, and community partners.
- Commitment to maximize resources and improve people’s quality of life.
- A valid driver’s license and insurance, access to a reliable vehicle and ability to drive in various weather conditions.

**We look forward to having a person who shares our passion and commitment to developmental services join us**

**How You Can Join Our Team**:
Accommodation in accordance with applicable legislation will be provided for all employment related activities, Canopy Support Services is an equal opportunity employer

**Salary**: $49,189.88-$62,240.89 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Peterborough, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person