Client Service Representative

1 week ago


Kirkland, Canada IQVIA Full time

**Job Overview**
Researches and updates a reference database for use in global and national offerings in IQVIA worldwide

**Essential Functions**
- Researches information for the creation of global database.
- Analyses and interprets researched information by telephone and internet in relation to IQVIA’s business rules.
- Analyses changes in information and incorporates these changes in the IQVIA system/database.
- Updates existing global data systems with new and changed information to provide clients quality and accuracy.
- Ensures the information created is correctly transferred into relevant systems, databases and client offerings.
- May assess impact of data changes on regular client offerings.
- May answer queries on global data (client and internal).
- May assist in training of new data analysts.
- May assist with scheduling and tracking creation of global reference data.

**Qualifications**
- College Degree or higher & Bilingual
- French and English
- Customer service/call center experience preferred
- Good understanding of working on a database
- Interest in the global pharmaceutical industry



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