Client Services Coordinator

3 months ago

Kirkland, Canada NRI Full time

**A Day in the Life**

As a Client Services Coordinator, you will play an important part in performing all functions related to the processing of orders and receipts through the facilities to meet client expectations acting as a primary liaison. You’ll be working with products from some awesome clients that are heavily involved in the active lifestyle.

**What does success look like in this role?**

**All About You**

What You’ll Bring to the Role:

- Excellent technical capabilities with proficiency to learn internal and external software systems
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
- Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
- Ability to work under pressure, be flexible and adapt to changing priorities.

The Must Haves:

- Experience in a warehouse or transportation environment in administration, coordinator, clerk, or dispatching role a plus

**Things You Will be Doing**
- Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities
- Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
- Coordinates flow of inventory with Inventory Team and VAS (Value Added Services)
- Ensures client SLA’s are communicated to the operations team
- Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
- Performs other duties as requested
- NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status._

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