Case Manager

2 weeks ago

Toronto, Canada Fife House Foundation Inc. Full time

**Case Manager**

**Full-time Position (MATERNITY LEAVE COVERAGE until end of August, 2024)**

**FH2024-8-CM**

**Fife House Foundation**

**Location**: Housing Supports Pilot Project

**Shift Rotation**: 40 Hours weekly, Monday to Friday, 9am-5pm, and an evening shift of 12pm-8pm every six weeks

**Salary**: $25.65 per hour

**Category**:Full Time (Contract until end of August, 2024)

**Union/Non-Union**: Unionized

**Reports to**:Program Manager, Linkage to Care

**Fife House** is an innovative, client-focused provider of secure and supportive affordable housing and services to people living with HIV/AIDS in the Greater Toronto Area. With approximately 110 staff working across 6 locations, in 2020-2021 Fife House served more than 850 residents and clients by providing supportive and transitional housing programs as well outreach programs to homeless clients and their families.

**Fife House** understands that historically marginalized groups in our communities often encounter particular barriers to full access and participation. We therefore commit to actively dismantling all forms of racism and systemic oppression with GIPA/MEPA at the forefront, including in our own organization and across governance structures. As a settler agency, Fife House stands in solidarity with Indigenous and Black Peoples across Turtle Island and recognizes the role we have in the work of reconciliation and healing.

**ABOUT THE ROLE**:
Fife House is growing the Linkage to Care program which provides culturally-responsive and strengths-based intensive case management to Black, Indigenous, and Persons of Colour (BIPOC) living with HIV who have identified support needs relating but not limited to: physical health, medication access, mental health, substance use, criminal justice involvement, immigration, and/or precarious housing with the goal of improving housing stability. The Housing Supports Pilot Project will support individuals who are transitioning from homelessness to permanent housing. The case manager position provides one-on-one case management through client-directed care plans which will connect individuals to housing services, medical care, psychosocial services, personal care, harm reduction programs, life skills programs and immigration services. The position directly supports clients in Fife House’s housing programs, as well as in the community, including outdoors, shelters, client rooms/apartments, clinics, and social service agencies. The project will hire case managers, caseworkers and peer support workers to facilitate access to support services via referrals, provide complex systems navigation, and increase clients’ competency to advocate for themselves using a psychosocial rehabilitation approach to care.

**DUTIES AND RESPONSIBILITIES**:

- Provide comprehensive culturally-responsive case management services, needs assessments, service navigation support and care plan development to a caseload of 10-15 clients with medium to high support needs;
- Attend client intakes with Program Manager from referrals through the City of Toronto’s Coordinated Access team, and coordinate client enrollment documentation
- Participate in all meetings and case conferencing processes with follow-up support providers established by the Coordinated Access and Fife House teams, as required;
- Engage effectively with Black, Indigenous and Persons of Colour experiencing mental health, addictions, cognitive issues, physical health issues and/or homelessness;
- Use a harm reduction and strengths-based approach in service provision, acknowledging historical mistrust and fear of the target population in accessing services;
- Collaborate and work cooperatively with client's interdisciplinary care team to ensure coordination of support services and facilitation of referrals, such as housing, identification replacement, legal, financial assistance, primary care, HIV specialists, mental health and addiction supports, emergency shelters, etc.;
- Provide appointment accompaniment where necessary to promote housing stability and liaise with relevant service providers to coordinate supports;
- Participate in case conferences and collaborate with residential workers and program staff in Fife House's transitional and supportive housing residences to support clients enrolled in case management services;
- Advocate on behalf of clients to access a range of services and conduct outreach in the community, including visits to client units, encampments, parks, shelters, and other sites;
- Engage in crisis intervention/prevention with clients, safety planning, and provide supportive counselling;
- Commit to the greater involvement and meaningful engagement of people living with HIV/AIDS (GIPA/MIPA) both as volunteers and staff within the agency and sector;
- Liaise with agency community partners and participate in development of new partnerships;
- Provide eviction prevention support, including liaising with client’s landlords, social assistan

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