Avp Pi National Fraud Prevention Owner

3 days ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We have an exciting opportunity and are looking for our next AVP National Fraud Prevention. The National Fraud Prevention Owner (NFPO) will drive our anti-fraud agenda and lead a cross-functional team to develop and implement fraud detection analytics and processes. The NFPO is responsible for the end-to-end fraud roadmap, builds the prioritized backlog for fraud initiatives, and leads the development of interventions across all Personal Insurance journeys - from the buy online journey. You should deeply understand fraud software, triggers, and analytics; the impact of fraud on claims, pricing, UW appetite, and the online purchasing journey; and ensure that the team’s efforts align with Aviva’s overall strategy.

The NFPO is responsible for leading dependencies with other squads’ functions while identifying, building, and managing strategic partnerships across the different teams. They will work closely with key partners to ensure business value, and user feedback is translated into new features on an iterative basis. The NFPO will be accountable for delivering OKRs related to their ‘product.’

The NFPO should have excellent leadership skills and believe in a non-hierarchical culture of partnership, transparency, safety, and trust. Finally, the NFPO should become comfortable with complete ownership and accountability as they focus on delivering outstanding customer and business results.

When you join our community of best-in-class talent, you’ll gain an outstanding opportunity to spearhead our National Fraud Prevention in our Personal Insurance business and deliver the best outcome for our customers and strategy.

Lead development of identity verification, device recognition, payment fraud tools, user behavioral analytics and cognitive deterrence, fraud triggers and processes, and improve rate evasion and or fraud prevention/detection capabilities. Leverage competitor/market analysis and third-party solutions to further enhance internal fraud intelligence.

So, if you’re ready to help us redesign how we do business, we want to hear from you

Read on and join our team

What you’ll do- Set a clear, bold vision for fraud across personal insurance journeys; communicate it optimally to key partners and the product team.- Partner with our enterprise-wide fraud teams to leverage data, trends, and detection analytics, and enhance fraud detection and prevention across the organization- Leverage competitor/market analysis and third-party solutions to improve internal fraud intelligence further- Guide and contribute to the end-to-end team output from inception to production- Own, maintain, and prioritize backlog based on targets and critical metrics; coordinate with other squads and cross-functionally with our claims team; drive execution; leverage synergies with Aviva Canada and Aviva UK.- Lead development of predictive modelling capabilities, identity verification, device recognition, payment fraud tools, user behavioral analytics and cognitive deterrence, fraud triggers and processes, and improve rate evasion and/or fraud prevention/detection capabilities- Develop and implement strategic initiatives to drive the anti-fraud agenda, taking a customer-centric view of fraud prevention activities and approaches.- Work closely with pricing, marketing, and customer journey teams to develop optimized digital journeys in line with UW appetite, legal, and regulatory requirements.- Manage and improve the efficiency of detection indicators.- Build and maintain a strong collaborative relationship with the UKGI Fraud team to share learnings and best practices.

What you’ll bring- Experience leading the technical or product area of an insurance company- Solid understanding of the different products and phases of the insurance value chain, including the impact of fraud on user experience, pricing, and UW appetite- 5-10+ years of experience leading the fraud analytics/detection area of an insurance company, especially for direct-to-consumer products- Ability to build E2E fraud strategy; define scope, roadmap, and KPIs and understand development from ideation to release- Ability to gather, analyze and understand customer and business needs and understand impact against product backlog- Strong communication & leadership skills, with comfort speaking with business stakeholders and influencing others- Ability to integrate qualitative & quantitative research, product analysis & customer insights into product requirements- Ability to own and articulate end-to-end fraud requirements across product teams

What you’ll get- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Our vacation package starts at 4 weeks- Excep

  • Fraud Prevention Analyst

    2 weeks ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. Our digital direct business is exposed to new and different types of fraud as we expand our online presence including online purchasing and self-service. Resultantly, our fraud prevention...

  • Fraud Improvement Analyst

    2 weeks ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. The position requires an innovative approach to challenge status quo to improve fraud detection results and the ability to influence change, with a primary focus on client needs. The role...

  • Internal Fraud Prevention Associate

    2 weeks ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. In addition, the best-suited applicant will work closely with various internal departments, such as Legal, Human Resources, and Information Technology, to obtain support and information for...

  • Loss Prevention Coordinator

    2 weeks ago

    Markham, Canada Pet Valu Full time

    Location: Markham, Ontario **Job Description**: Job Summary Reporting to the National Manager of Loss Prevention (LP), the Loss Prevention Coordinator is responsible for supporting the Store Operations department to help resolve and deter theft in retail locations. Additionally, the LP Coordinator will be responsible for maintaining user access and...

  • Manager, Fraud Operations, Operational Effectiveness

    3 weeks ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **TD's Financial Crimes & Fraud Management Group (FC&FMG) Operations** acts as a champion to support the bank in preventing, detecting, assessing, and mitigating fraudulent activities. The team strives to keep the trust of our clients by...

  • AVP Underwriting Policy

    5 days ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We are looking for a positive and experienced AVP National Underwriting to join our team. You will report directly to the VP, Personal Insurance Underwriting of Aviva Canada. This...

  • Loss Prevention Contact Center Representative

    3 weeks ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **Markham Contact Center - Fraud Loss Prevention** "Welcome to TD, how can I help?" Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than...

  • Contact Center Rep Iii, Loss Prevention

    1 week ago

    Markham, Canada TD Bank Full time

    **Contact Center Rep III, Loss Prevention**: - 425249BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Avp IT Procurement

    3 days ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. The AVP IT Procurement provides leadership at a national level on the Technology Procurement teams for the Canadian Business, ensuring contract and vendor governance to ensure compliance...

  • Operational Risk Analyst

    4 weeks ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. The Operational Risk Analyst will support the AVP in executing on PI Risk & Controls function mandate: implementing and embedding risk and controls frameworks across Personal Insurance. The...

  • Loss Prevention Contact Center Representative

    1 week ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - "Welcome to TD, how can I help?"_ Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers. Every day is an opportunity...

  • Contact Center Representative

    7 days ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** "Welcome to TD. How can I help?" Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers. Every day is an opportunity to...

  • Avp Enterprise Risk

    2 weeks ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We are looking for an AVP Enterprise Risk & Governance to join our team and set the strategic direction and implementation roadmap for Enterprise Risk Management. This includes leading risk...

  • Avp Personal Insurance

    3 weeks ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We have an exciting opportunity to join our Lifestyle team within our Personal insurance department. We are seeking a dynamic, motivated, and experienced AVP, Specialty to join our...

  • Contact Center Rep Ii, Loss Prevention

    4 weeks ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - "Welcome to TD, how can I help?"_ Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers. Every day is an opportunity...

  • Avp, National Claims

    2 days ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We're currently looking for a Senior Claims Leader to influence and operationalize the strategies and direction for our Surety and Home Warranty (HW) units. If you are you passionate about...

  • Avp & Manager, Commercial Relationships

    3 weeks ago

    Markham, Canada CWB Financial Group Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important...

  • AVP Enterprise Risk

    4 weeks ago

    Markham, Canada Aviva plc Full time

    AVP Enterprise Risk & Governance We are looking for an AVP Enterprise Risk & Governance to join our team and set the strategic direction and implementation roadmap for Enterprise Risk Management. This includes leading risk governance, influencing strategic discussions, and ensuring alignment with global standards to maintain a high-quality operational risk...

  • AVP Enterprise Risk

    2 weeks ago

    Markham, Canada Aviva plc Full time

    AVP Enterprise Risk & Governance We are looking for an AVP Enterprise Risk & Governance to join our team and set the strategic direction and implementation roadmap for Enterprise Risk Management. This includes leading risk governance, influencing strategic discussions, and ensuring alignment with global standards to maintain a high-quality operational risk...

  • AVP, National Claims

    4 weeks ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.We're currently looking for a Senior Claims Leader to influence and operationalize the strategies and direction for our Surety and Home Warranty (HW) units.If you are passionate about...