Avp Pi National Fraud Prevention Owner

5 months ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We have an exciting opportunity and are looking for our next AVP National Fraud Prevention. The National Fraud Prevention Owner (NFPO) will drive our anti-fraud agenda and lead a cross-functional team to develop and implement fraud detection analytics and processes. The NFPO is responsible for the end-to-end fraud roadmap, builds the prioritized backlog for fraud initiatives, and leads the development of interventions across all Personal Insurance journeys - from the buy online journey. You should deeply understand fraud software, triggers, and analytics; the impact of fraud on claims, pricing, UW appetite, and the online purchasing journey; and ensure that the team’s efforts align with Aviva’s overall strategy.

The NFPO is responsible for leading dependencies with other squads’ functions while identifying, building, and managing strategic partnerships across the different teams. They will work closely with key partners to ensure business value, and user feedback is translated into new features on an iterative basis. The NFPO will be accountable for delivering OKRs related to their ‘product.’

The NFPO should have excellent leadership skills and believe in a non-hierarchical culture of partnership, transparency, safety, and trust. Finally, the NFPO should become comfortable with complete ownership and accountability as they focus on delivering outstanding customer and business results.

When you join our community of best-in-class talent, you’ll gain an outstanding opportunity to spearhead our National Fraud Prevention in our Personal Insurance business and deliver the best outcome for our customers and strategy.

Lead development of identity verification, device recognition, payment fraud tools, user behavioral analytics and cognitive deterrence, fraud triggers and processes, and improve rate evasion and or fraud prevention/detection capabilities. Leverage competitor/market analysis and third-party solutions to further enhance internal fraud intelligence.

So, if you’re ready to help us redesign how we do business, we want to hear from you

Read on and join our team

What you’ll do- Set a clear, bold vision for fraud across personal insurance journeys; communicate it optimally to key partners and the product team.- Partner with our enterprise-wide fraud teams to leverage data, trends, and detection analytics, and enhance fraud detection and prevention across the organization- Leverage competitor/market analysis and third-party solutions to improve internal fraud intelligence further- Guide and contribute to the end-to-end team output from inception to production- Own, maintain, and prioritize backlog based on targets and critical metrics; coordinate with other squads and cross-functionally with our claims team; drive execution; leverage synergies with Aviva Canada and Aviva UK.- Lead development of predictive modelling capabilities, identity verification, device recognition, payment fraud tools, user behavioral analytics and cognitive deterrence, fraud triggers and processes, and improve rate evasion and/or fraud prevention/detection capabilities- Develop and implement strategic initiatives to drive the anti-fraud agenda, taking a customer-centric view of fraud prevention activities and approaches.- Work closely with pricing, marketing, and customer journey teams to develop optimized digital journeys in line with UW appetite, legal, and regulatory requirements.- Manage and improve the efficiency of detection indicators.- Build and maintain a strong collaborative relationship with the UKGI Fraud team to share learnings and best practices.

What you’ll bring- Experience leading the technical or product area of an insurance company- Solid understanding of the different products and phases of the insurance value chain, including the impact of fraud on user experience, pricing, and UW appetite- 5-10+ years of experience leading the fraud analytics/detection area of an insurance company, especially for direct-to-consumer products- Ability to build E2E fraud strategy; define scope, roadmap, and KPIs and understand development from ideation to release- Ability to gather, analyze and understand customer and business needs and understand impact against product backlog- Strong communication & leadership skills, with comfort speaking with business stakeholders and influencing others- Ability to integrate qualitative & quantitative research, product analysis & customer insights into product requirements- Ability to own and articulate end-to-end fraud requirements across product teams

What you’ll get- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Our vacation package starts at 4 weeks- Excep

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