Programme Delivery Manager
3 weeks ago
**About the Role**
We are looking for a program manager to be responsible for the logistics, scheduling, and activities for our program delivery. You will be tasked with developing the logistics and schedule, and communicating with affected parties based on the direction provided by the Artistic Director. You will also manage the programs’ progress and metrics to ensure long-term success. You will be responsible for developing and implementing the operating plan for programs and for working with our grant writer and business development manager to help raise funds to support the program.
In order to be successful in this role, you will need to have prior experience in a public-facing managerial role, managing both customer experience and daily logistics, as well as stakeholder management. The role will require you to work closely with operations and artistic personnel while keeping track of program delivery and KPI’s.
**About the Organization**
We are a community music and orchestra-training organization serving elementary through post-secondary-aged youth and has been running continuously since 2002. Our mission is to combine accessibility with a pursuit of excellence in our orchestral experiences and training. No child is denied music participation because of restricted financial means. Our instrument-lending library ensures children have quality instruments with which to learn. We at the Kawartha Youth Orchestra provide professional instrumental teaching artists and performers, hosts public education events, advocates for the Arts, and promotes social innovation partnerships that tie music learning and performance to community-building initiatives.
We aim to give our members a life-long love of music, while also helping them develop self-esteem, discipline, teamwork, leadership, performance skills, and a strong connection to their community through music. We currently run three ensembles - one for new musicians, an intermediate group, and a senior youth orchestra for developing and experienced instrumentalists. Since September 2021, we have run a subsidized music program downtown, which is an after-school ensemble instruction program for children, aged 6-18 years, facing pronounced socio-economic barriers. The program runs three afternoons a week and provides a daily nutritious mini-meal, a safe landing place for guided positive social interaction and leadership development, 1:1 attention and role modelling from caring adults, and skill development through ensemble instrumental music instruction.
**Responsibilities**
- Organize program delivery in accordance with the mission of the KYO and goals of the artistic director.
- Develop an evaluation method to assess program strengths and identify areas for improvement.
- Manage the ensembles KPIs and create plans to ensure KPIs are obtained.
- Develop and implement an operating plan for program delivery.
- Stakeholder management: working with parents, youth, and program faculty as required.
- Ensure goals are met in areas including client satisfaction, safety, quality, and program delivery.
- Develop, implement, and manage changes to ensure project goals are achieved.
- Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
- Produce accurate and timely reporting of program status throughout the program’s term.
- Identify and analyze program risks/
- Work on strategy with the community engagement team.
**Requirements**:
- Proven experience in program management.
- Proven stakeholder management skills.
- Proven experience managing a team.
- Experience using computers for a variety of tasks.
- Understanding of project management (experience working with PM or ERP software preferred)
- Strong logistics and operational management skills.
- Strong P&L management skills.
- Significant experience working with children and youth.
**Job Types**: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 15-20 per week
**Salary**: $25.00 per hour
**Benefits**:
- Casual dress
- Flexible schedule
- On-site parking
- Work from home
Flexible Language Requirement:
- French not required
Ability to commute/relocate:
- Peterborough, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Describe your experience with program or business delivery. Be sure to describe any experience you have with metric-based program delivery and delivery analysis.
Work Location: In person
Application deadline: 2023-08-19
Expected start date: 2023-08-21
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