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Manager, Service Delivery

4 months ago

Peterborough, Canada Ministry of Labour, Immigration, Training and Skills Development Full time

**Are you a strong people leader who cultivates a culture of innovation, engagement and collaboration?** If so, the Ministry of Labour, Immigration, Training and Skills Development invites you to consider this opportunity to lead a dynamic team in the delivery of employment programs and services to the public.

At the Ministry of Labour, Immigration, Training and Skills Development, inclusion and diversity are priorities. We strive to create an inclusive workplace, free from bias and discrimination, that allows all employees to contribute their unique skills and capabilities. Our focus is on providing employment and training services to citizens across the province of Ontario. We are seeking an individual who finds fulfillment in strengthening our ability to provide a diverse network of community-based agencies that deliver skills training, employment preparation, literacy, and basic skills services to youth and adults across Ontario.

**About the Division**:
The Employment and Training Division supports programs and services that ensure a skilled workforce by providing apprenticeship training and services to ensure Ontario has the skills to compete and succeed. We prepare unemployed Ontarians to enter or re-enter the workforce and help students find summer employment. We provide literacy, numeracy, and basic skills upgrading to assist people in entering or re-entering the workforce. We help internationally trained individuals successfully integrate into the economy, provide assistance to workers facing business closures or other significant workforce adjustments, and provide policy, planning, and research support on labour market and training matters.

For more information, visit us at:
** Ministry of Labour, Immigration, Training and Skills Development**

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process. Visit the
**OPS Anti-Racism Policy** and the
** OPS Diversity and Inclusion Blueprint** to learn more about the OPS commitment to advancing racial equity, diversity and inclusion.

**What can I expect to do in this role?**: Reporting to the Regional Program Manager, you will:

- Provide leadership and direction in an assigned geographic area for the establishment of a service delivery framework for provincial employment programs and services, including human resources, interventions, income support assistance, and outreach within the community.
- Provide clients with access to effective labour market services.
- Manage office operations and multi-disciplinary staff within a team environment, including accountability for a large program budget.
- Lead the development of local strategies and activities to support the delivery of responsive employment programs and services to the public, aligned with emerging priorities, market conditions, and government directions.

**How do I qualify?**:
**Leadership and Operations Management Skills**:

- You have a demonstrated ability to develop and lead high-performing teams.
- You have a demonstrated ability to manage operations within an office environment.
- You can make effective decisions and creatively solve problems to resolve major obstacles and conflicts.
- You can promote equitable practices that value diversity and inclusion in your work environment and support employee engagement.
- You have a demonstrated ability to evaluate and appraise staff performance and manage labour relations through knowledge of collective agreements, legislation, policies, and best practices.
- You have demonstrated the** leadership behaviors, attributes and mindsets** to lead the OPS into the future.

**Change Management and Analytical Skills**:

- You have a demonstrated commitment to innovation and service excellence and can motivate staff through change.
- You have a demonstrated ability to manage and drive transformational change, address opportunities for continuous improvement, and improve operational efficiency.
- You have a demonstrated ability to set strategic plans and priorities using the diverse capabilities and talents of employees.
- You have proven problem-solving skills to respond to challenging situations.
- You have experience reviewing and analyzing community-based services.
- You have experience implementing office procedures that ensure program targets are met, resulting in high-quality program services.

**Communications and Relationship Building Skills**:

- You have strong communication skills to provide advice, interac