SAP Ixp Intern

2 weeks ago

Vancouver, Canada SAP Full time

**We help the world run better**

**About the SAP Internship Experience Program**

SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

**Three reasons to intern at SAP**
- **
Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**:with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

**About the team**

The goal of the Customer Advocacy Team is to support Customer Success Partners (CSPs) globally with driving customer renewals, adoption, expansion/upsells, and customer references. The focus of this internship will be to learn about the different core dimensions of what it means to build a Customer Success organization. The intern will be able to develop knowledge and capabilities in the following areas: SAP S/4HANA Cloud and Digital Supply Chain Solutions, as well as Customer Relationship Management, Customer Success Strategy, Operations, Team Enablement, and Audience Engagement.

**What you’ll do**

**Position Title: SAP iXp Intern - Customer Success Program Coordinator**

**Location: Vancouver**

**Start Date: April/May 2023 for 8 months**

**In this role, you’ll**

In this role, the intern will support our Global Customer Success Partners (CSPs) to build best-in-class customer experiences, with a focus on various support areas. Specific areas of focus may include (but are not limited to):

- Program management: collaborate internally with key stakeholders, support programs implementation, and process optimization
- Business Insights and Analytics: support development, measurement, and tracking of business insights used in customer adoption. Drive customer feedback channels to identify improvements in the product and customer success processes.
- Content Strategy & Management: supporting and maintaining community sites, web properties, customer communication assets
- Value Realization/Solution Adoption: support the development of strategies, communication assets, and playbooks to help CSPs drive solution adoption within their customer base, as well as tools and knowledge to help customers within a value realization framework - Project Management: Drive and support on internal projects involving solution adoption, among other topics

**Who you are**

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.
- Currently enrolled student, studying preferably in the fields: Technology or Commerce related degree Business Administration, Marketing, Communications, Economics, Supply Chain, Management Information System (MIS) or Business Technology Management (BTM)
- A strong time management skill to effectively manage assigned tasks and meet deadlines
- Able to utilize strong analytical skills and expertise in excel to process and interpret data, translating findings into actionable plans
- Able to synthesize and analyze large quantities of data, whilst showing a creative and pragmatic approach to problem-solving
- Team player, with a self-starter attitude and the ability to work with mínimal direction. Build and maintain strong relationships with internal stakeholders. Collaborate effectively towards mutual goals and interest
- Project Management skills to execute projects on time with a high level of quality and drive continuous process improvement based on feedback
- Exceptional critical thinking and problem-solving skills to identify root causes, develop action plans and leverage resources to achieve desired outcomes
- Content Management skills to synthesize key messages and develop effective communication strategies that align with the organizational strategy, leveraging different channels and formats to engage target audiences
- Demonstrated self-starter
- Language skills: Business fluent in English
- Good communication/writing and organization skills
- Website management skills are an asset
- Demonstrate strong collaboration skills

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including

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