![Budds' Group of Companies](https://media.trabajo.org/img/noimg.jpg)
IT Support Specialist Level 1
3 weeks ago
**About Us**
The Budds' Group of Companies is a leading automotive dealership group with a presence in Oakville, Hamilton, and Kitchener. Representing multiple brands, we are committed to providing outstanding customer service and a comprehensive selection of vehicles.
**Overview**
This is an on-site, permanent full-time position. Typical hours will be between 8:30 am - 5:00 pm, Monday - Friday. You will occasionally be required to work after-hours. Driving between Budds' Group locations as needed is a requirement: a valid Ontario G2 or G driver's license and reliable transportation are mandatory. A per-kilometer allowance is provided for driving between sites in the course of your work.
As an IT Support specialist, your tasks will cover a variety of tasks and locations. This isn’t a typical office job There’s a lot of variety in our day-to-day coverage.
**About the Position**
- Configuring and deploying Windows-based computers physically at our sites.
- Handling shipping/receiving of IT hardware.
- Maintaining the IT office and storage areas and IT equipment inventory.
- Contributing to team efficiency when not on active calls, E.G. prepping PCs for deployments.
- Managing tickets and assigned tasks.
- Providing Level 1 support during company business hours.
- Maintaining or creating documentation on IT procedures and user guides.
**What We Offer**
- Progression from Level 1 support to also providing Level 2 support.
- A dynamic team environment.
- Salary and health benefits.
- Per-kilometer driving allowance provided for all work-related driving, excluding the daily commute.
- Mobile phone bill allowance.
- Salary: $45,000 - $50,000 a year
**Qualifications**
- Previous experience or proven ability in IT support. (There will be a graded technical interview.) A diploma/degree specifically related to IT support will also be considered.
- Proficient in Microsoft Windows IT infrastructure, networking, and general troubleshooting.
- Excellent problem-solving skills, attention to detail, and ability to think critically.
- Able to clearly communicate step-by-step technical help, both written and verbal.
- Proactive, with a strong sense of accountability.
- Valid Ontario G2 or G driver's license and reliable transportation (driving between locations required).
- Ability to work independently and manage time.
- Being able to use stairs routinely is required, as well as being able to lift up to 50 lbs.
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