Team Lead, Collections

4 weeks ago

Toronto, Canada Notified Full time

Notified, a business segment of West Technology Group, is hiring a Team Lead, Collections on our Collections Team in Toronto. The Team Lead will manage a team of Collections Professionals in Toronto, Canada and Makati City, Philippines. This position will offer a hybrid work schedule; Tuesday, Wednesday & Thursday in our office in the Financial District with the option of working remotely on Monday & Friday.

**Position Summary**

Responsible for staff leadership and participate in performing a variety of collection activities for assigned clients ensuring client's account status is maintained at established terms and at established credit limit while remaining consistent with Wests’ corporate policies, procedures, and philosophies; participate in the activities associated with a variety of departmental projects; establish and maintain a professional relationship with internal/external customers, team members and department contacts.

**Position Duties**

Collections Team Lead Functions - Supervise, and as necessary participate in a variety of collection activities ensuring adherence tocorporate and department policies and procedures and established deadlines while being conscious of customer satisfaction and retention
- Maintain strict adherence to client confidentiality standards and departmental collection

policies and procedures when making contact with clients
- Utilizing a strong customer service focus, advise customers on available payment alternatives

and provide basic problem resolution
- Establish rapport with clients in order to facilitate collection of accounts receivable
- Follow-up with clients when payments are not received in a timely manner to confirm that

payments are being processed and/or expedited
- Assist in continuously monitoring assigned accounts to ensure that clients maintain acceptable

status level within pre-established terms and credit limits
- Escalate to supervisor or lead any situation outside the employee's control that could adversely

impact the services being provided
- Assist in developing, preparing and updating collection reports
- Conduct research and compile data for report preparation, identifying and resolving any

discrepancies with data
- Maintain accurate records regarding the status of collections on accounts, including

documentation of all calls according to department policies and procedures
- Establish initial contact with new assigned clients in order to assist with billing or invoice

questions and communication of payment terms
- Continuously monitor and reconcile deleted clients to ensure that all invoices are paid in full

and cash-in advance clients
- Conduct courtesy calls to clients in order to maintain current list of client contact information
- Operate and execute procedures and processes, within area of responsibility, in accordance with the established company policies and internal controls over financial reporting

**Minimum Qualifications**:
**Education**
- High school diploma or GED required.
- Associates degree in business administration, accounting, finance, or a related field preferred.

**Experience**
- Minimum 2 years business experience including credit or collection experience required.
- Minimum 1 year lead or supervisory experience preferred

**Other**
- Intermediate knowledge of MS Word and Excel required
- Customer service experience in a fast-paced environment and strong ability to multi-task

**What’s next**

**Don’t meet every single requirement?**

Notified_®_ is a business segment within West Technology Group, and is the world’s only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notified’s PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire®, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications - earnings calls, regulatory filings, press releases, investor days, and IR Websites - to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.

We place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. West Technology Group is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learnin

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