Retention Specialist

6 days ago

Mississauga, Canada Loadlink Technologies Full time

At Loadlink, we're searching for a Retention Specialist who excels at transforming customer challenges into opportunities for renewed commitment. As a leader in technology and logistics, we need someone who can connect with customers, understand their concerns, and clearly communicate the value that Loadlink Technologies offers. If you're experienced in resolving issues, rebuilding trust, and driving loyalty, this is the role for you. Join a team that turns customer doubts into lasting partnerships. Are you ready to take on the challenge?

**Our Culture**:

- **Flexible Work Model**: Enjoy a balanced hybrid approach with 3 in-office days.
- **Vibrant Workplace Culture**: We celebrate achievements and strike the perfect balance between productivity and enjoyment.
- **Competitive Compensation Package**: Benefit from an attractive salary (50-60k), comprehensive benefits, annual performance bonuses, and an employee recognition program.
- **Secure Your Futur**e: Take advantage of our 50% RSP matching and stock purchase options to build long-term financial stability.
- **Generous Time Off**: Recharge with our paid vacation policy, ensuring you maintain a healthy work-life balance.
- **Corporate Social Responsibility**:Make a difference by participating in events, fundraisers, and environmental initiatives.
- **Collaborative Environment**: Work alongside diverse teams, build strong professional relationships, and engage in networking events and team-building activities.
- **Innovative Technology**: Work with cutting-edge tools and systems that keep us at the forefront of our industry.

**What you’ll do**:

- Reduce churn through value-driven conversations that identify areas of opportunity for customers at risk.
- Product training and demonstrating best practices for product use
- Retaining existing customer accounts by exploring alternative solutions to keep the customer engaged and using our services, processing sales, and cancellations
- Contact accounts that have requested to cancel to make suggestions to enhance their ROI and keep them using our products/services
- Anticipate and prevent possible cancellations using company provided resources and customer activity
- Work with management and technical team on issues impacting customer satisfaction
- Make educated suggestions on improvements to processes or products that will positively impact retention
- Collaborate with account managers and have good knowledge of our products and services to ensure proper fit for customer requirements

**You are Someone Who**:

- Thrives on achievement, consistently chasing and surpassing goals
- Flourishes in a fast-paced, ever-changing environment
- Is a team player, always willing to lend a hand where needed
- A self-starter and solutions provider
- Has exceptional problem-solving and troubleshooting skills
- Is tech-savvy and tech curious
- Is proactive and takes the initiative
- Is highly organized with the utmost attention to detail
- Has exceptional verbal and written communication skills
- Knows who their audience is and can speak/connect with them in their preferred style
- Juggles multiple priorities with finesse and meets deadlines consistently
- Produces consistent high-quality output
- Is already familiar with AI tools and can teach us a thing or two

**If you thrive on challenges, love turning ideas into action, and want to make a real difference, then we’re looking for YOU**

**Company Values we Stand By**: Acting with Integrity, Owning It, Being Humble, Continuous Improvement & Customer Centricity

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Stock options
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Language**:

- English (required)

Work Location: Hybrid remote in Mississauga, ON L4Z 1H8

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