Case Manager
2 weeks ago
**Employee Working Location **:Remote (Edmonton, AB)
**Employment Status **:Temporary Full-Time (12 months)
**Salary Band**: $ 33.55 / hour
The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a **Canada’s Best Employers 2024**, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
**In this role, you will**:
**Responsibility 1. Support Persons Impacted by Disruptive Events through Case Management**
- Working with the individual in a confidential and empathetic setting (in-person or remotely), listen and note what the person has experienced as a result of the event, what needs have arisen and what gaps or barriers they may be experiencing.
- Using this information, document immediate, medium and long-term needs and assess what relevant services can support the individual.
- Provide appropriate services and solutions including: basic needs, referrals, financial assistance, recovery planning, and others.
- Identify an individual’s needs, strengths, vulnerabilities and capacities and work with them to develop a recovery plan that supports their overall recovery from the event.
- Book follow-up meetings with individuals to check-in and ensure they know what their next steps are at the end of each interaction.
**Responsibility 2. Work as part of a collaborative team**
- Contribute toward the establishment of a safe & secure working environment and spaces supporting different populations.
- Identify emerging trends related to identified needs and capacity and share with the Case Management and Operations team as required.
- Follow established processes and procedures with accurate attention to detail including identification and escalation of complex case files, or those involving repair & reconstruction to the appropriate experts.
**What we are looking for**:
- College degree in a related field, and 1-3 years experience working in customer service, case management, disaster recovery, health services or a related field. An equivalent combination of education and experience will be considered.
- Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work or psychology or related professions is an asset.
- Experience in emergency settings is an asset.
- Understanding of Red Cross role in emergency response and recovery is an asset.
- Experience using database systems required; experience using EMIS is an asset.
- Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe is an asset.
- Current First Aid certification or willingness to take training.
- Current Psychological First Aid Certification or willingness to take training.
- Language requirements: must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages considered is an asset.
**Working Conditions**:
- The majority of the work is performed in an environment which is mostly clean and comfortable.
- If working in a response site, health and safety considerations will be outlined prior to the assignment.
- Ability to respond during non-traditional hours (i.e. late nights or weekends) and long hours of work in a demanding context.
- Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum)
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
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