Retail Ambassador

3 weeks ago

Calgary, Canada Pet Planet Douglas Square Full time

Pet Planet is seeking a passionate Retail Ambassador to join our team

Pet Planet is an industry leader in pet health and nutrition. We take pride in our commitment to representing only the highest quality products in our stores and in offering our customers a unique and stress free shopping experience with an emphasis on customer service.

Key Responsibilities Include:

- **Absolute customer service** - friendly, outgoing, knowledgeable, great with people, and a desire to get to know customers and meet their needs
- Able to work in a fast paced environment while creating a welcoming atmosphere through attitude, spirit, and enthusiasm
- Acknowledge every customer that walks through our door
- Sales and service on the floor; building customer relationships using knowledge of products and services that are concerned with the well-being of our customer’s pets
- Customer carry outs
- Handle returns when appropriate. Follow up with the customer on any outstanding issues
- Handle customer requests for information or product; follow-up with that customer until the transaction is complete
- Participation in promotional/advertising campaigns as directed by Pet Planet management
- Ensure all shelves are clean and dusted, including all stock on the shelves and hanging on pegboard
- Ensure products are pulled from the stock room constantly - this is a task done many times daily. Stock room must be kept as clean and organized as any shelf in the store
- Ensure all closeout procedures are followed every night. Activities include emptying garbage, sweeping and thoroughly mopping the floors, vacuuming rugs, wiping down the counters and computer equipment
- Ensure that all stock is faced (pulled forward) and accessible to customers
- Ensure all merchandise is organized properly and logically on shelves and pegboard
- Ensure that when products are being delivered, they are checked thoroughly for accuracy on the packing slip/invoice
- Ensure that all products on our shelves are priced at all times
- Work with your Team Captain to keep inventory accurate and concise
- Ensure all end cap promotions are merchandised properly, including signage, displays, etc.
- Able to work as an integral team member but also be able to work alone as required
- Comfortable being on your feet for long periods and physically able to lift 40lbs
- Able to work afternoons, evenings and week-ends

Experience in pet retail an asset.

At Pet Planet we are serious about pet health and customer service, but we also strive to maintain a fun and low stress work environment. If you love pets, are passionate, and have an interest in pet wellness, we would like to hear from you

We offer:

- Great working team atmosphere
- Incentives such as staff discounts and feeder programs
- Opportunity to develop pet nutrition knowledge and team skills
- Retail training
- Competitive wage

**Job Type**: Part-time
Part-time hours: 15-25 per week

**Salary**: From $15.00 per hour

**Benefits**:

- On-site parking
- Store discount

Day range:

- Monday to Friday
- Weekend availability

Flexible Language Requirement:

- French not required

Shift:

- Day shift
- Evening shift

Work setting:

- Specialty store

Work Location: In person

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