Testing Services Assistant

4 weeks ago

Scarborough, Canada Centennial College Full time

Job Number:
- J0423-0677- Job Title:
- Testing Services Assistant- Job Type:
- Permanent FT Support- Bargaining Unit:
- FT Support- School/Department:
- Academic- Campus/Location:
- Progress Campus- Pay Range:
- $26.47 - $30.69/Hour- Pay Band:
- Support E- Hours/Week:
- 35- Shift Schedule:
- Monday through Friday Saturday and possibly Sundays during peak periods- Date Posted:
- April 13, 2023- Closing Date:
- April 20, 2023We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

**Position Summary**
Reporting to the Chair of the ESL Department and the Assessment Centre, the incumbent provides frontline support to the Assessment Centre operations. This includes supporting invigilation staff, proctoring internal and external clients, and office reception duties. The incumbent uses Enrolment Services data reports to create vouchers for student assessments, reconciles daily testing reports, manages and process payment refund requests, and provides backup troubleshooting on technical issues for 60 computer work stations. The incumbent responds to written and telephone messages as well as in person inquiries. Works in collaboration with the Assessment Centre Coordinator and Testing Services Officer on special and revenue generating projects as required. The incumbent was be required to work on Saturdays and possibly Sundays during peak periods.

**Responsibilities**
- Serves as first point of contact and welcomes test takers for exams sessions while maintaining a safe and secure exam environment
- Communicates with culturally and racially diverse traditional and non-traditional college-age students and external clients
- Assists test takers with log on procedures and provides instructions to test takers who may not be familiar with the use of computer exam software
- Tactfully deals with upset students/clients
- As backup, use reports to create vouchers for placement skills assessments
- Distributes skills assessment results and refers to PASS advising as needed
- Maintains a daily log and reporting on exceptional occurrences
- Directs students to book test sessions using online systems
- Maintains an efficient records system
- Processes ingoing/outgoing mail including courier
- Processes payments and refunds
- Orders office supplies as needed
- Neatly maintains all test material on display
- Provides in-person invigilation when needed and as backup
- Verifies identification of exam attendees and records attendance
- Acts as back up for invigilators to cover breaks or as necessary
- Maintains certification and re-training as required by internal and external test vendors
- As back up, trouble shooting software and/or hardware issues in the labs

**Qualifications/Experience**
- Two-year diploma or equivalent combination of education and experience
- Minimum of two (2) years’ experience working in a high volume customer service role, including experience in an administrative capacity
- Previous exam invigilation experience with preferably with high stakes exams (i.e. IELTS/Pearson/CELPIP/CAEL) and/or proctoring experience in a formal adult education setting
- Intermediate level skills in MS Word and Excel
- Ability to work with a diverse client group and provide excellent customer service
- Sound problem-solving skills with the independently resolve routine issues within the parameters of policies and past practices in the absence of the supervisor.
- Knowledge and understanding of working effectively in a diverse environment with an awareness and sensitivity to the requirements of our diverse student population
- Criminal record check required at time of hire (to be updated every 3 years)

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and **must be submitted online by April 20, 2023 at 11:59 PM EST. Please quote Job ID J0423-0677. **Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for a

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