Workflow Control Specialist

4 weeks ago

Montréal, Canada SSENSE Full time

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

**Job Description**:
The role of a Workflow Control Specialist is to oversee the flow of work within a process path and partner with operations leaders to remove inefficiencies and propose solutions to optimize the flow. They are responsible for ensuring that work processes are efficient, effective, and meet the needs of the organisation and its stakeholders.

RESPONSIBILITIES

**Workplace Safety (10%)**
- Maintain a safe, organised, and clean work environment following 5S
- Adhere to health and safety procedures

**Workflow Organisation (60%)**
- Review the daily workflow performance of the process path, and ensure compliance with all operational metrics and service level agreements
- Monitor the progress of the process path, ensuring operational tasks are completed on time; lead the solutions for troubleshooting workflow exceptions management, such as flow jams, outstanding tasks, resources idle time, etc.
- Partner with Business Process Owners (BPOs) & Operations Leaders in developing and implementing efficient workflow processes and procedures that address the bottlenecks
- Evaluate performance metrics to assess the effectiveness of workflow processes
- Collaborate with other operational teams to ensure that workflows are coordinated and aligned with overall business objectives
- Perform tasks according to the established workflow process, such as data entry, file management, and document processing
- Monitor workflow queues and prioritise tasks based on urgency and importance
- Resolve and/or escalate issues or errors that occur during the workflow process
- Communicate with other team members to ensure that tasks are coordinated and completed efficiently
- Maintain accurate records and documentation of workflow activities and outcomes

**Process Improvements (30%)**
- Actively participate in the culture of continuous improvement and customer focus in all areas
- Perform root cause analysis to identify performance gaps and proactively implement changes to bridge said gaps
- Work with Managers and Peers on the implementation of continuous improvement strategies and problem solving tools
- Ensure improvements and solutions enable a positive customer experience and reduced lead times

**Qualifications**:

- Bachelor’s degree in Engineering, Business, Mathematics or a related analytical field
- 2-3 years of supply chain experience in a high volume fulfilment centre or manufacturing operation
- Data Science skills, including SQL experience
- Flexible working schedule including weekends, days, evenings, nights, overtime (Mandatory requirement)
- Experience with automation within all aspects of the fulfilment process, an asset
- Advanced knowledge of Microsoft Office Suite and Warehouse Management Systems
- Exposure to Lean Six Sigma and ISO System, an asset
- Strong written and verbal communication skills in both French and English

SKILLS
- Adept at analytical work with the ability to dive deep into data and provide thought-provoking, workable business solutions
- Proven ability to communicate effectively
- Strong and demonstrated problem solving skills
- Critical thinking and ability to turn data into insightful interpretations
- Detail-oriented with solid organisational and process oriented skills
- Customer driven approach
- Ability to work independently in a fast-paced environment
- Mathematical skills

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