Account Manager
3 weeks ago
**About us**
We are professional, agile and customer-centric.
Our work environment includes:
- Growth opportunities
- Wellness programs
- Work-from-home days
- Relaxed atmosphere
- Casual work attire
- Safe work environment
Personal Lines Account Manager - RIBO Licensed
**Primary responsibilities include**:
- Providing exceptional day to day customer service to clients - answering client questions and addressing concerns.
**Primary responsibilities include**:
- Providing exceptional day to day customer service to clients - answering client questions and addressing concerns. Being responsive and anticpate the clients needs.
- Embraces a sales mindset
- upselling/cross-selling. Identify coverage gaps and provide recommendations to improve the clients overall protection
- Processing policy changes, rewrites, renewals
- Maintain professional relationships with colleagues, insurers and underwriters
- Comfortable with technology, digital connectivity, social media savvy
- Complete transactions in a timely and efficient manner
- Maintain customer centric approach while assisting the team in attaining all performance targets
- Assist and provide support to producers when required
- Claims reporting on behalf of the client
- Be enthusiastic and love what you do, love dealing with people and helping them
**Qualifications**:
- RIBO licensed is a requirement for this role. An ideal candiate will have a minimum 3 years customer service experience within an insurance brokerage setting
- Good working knowledge of personal lines insurance policies and coverages
- Proficient in the use of Computers and Applications - working knowledge of C.Q. and Applied EPIC, Insurance company portals, Microsoft Office/Outlook
- Team player with a sound work ethic
- Very strong attention to detail
- Strong multi-tasking and time management skills
- Excellent organizational, interpersonal, written, and oral communication skills
Most importantly you must love helping people, be a brand ambassador, and be career oriented, and not just looking for a job. If you have the enthusiasm, the passion, to help people, and like to be empowered, then you've come to the right place
**Salary**: $52,000.00-$67,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Oshawa, ON L1J 2J9: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- RIBO License (required)
Work Location: Hybrid remote in Oshawa, ON L1J 2J9
Expected start date: 2023-05-01
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