Funder

3 months ago

Toronto, Canada RFA Capital Holdings Inc. Full time

**RFA Bank - Mortgage Funder**

**Date**: September 23, 2024

**Location**: Toronto, ON

**Company**:RFA Bank of Canada

**Job Type**: Permanent

**About RFA**

Founded in 1996, RFA (Realty Financial Advisors) is a leading Canadian-owned real estate firm. Through RFA Bank of Canada and RFA Mortgage Corporation, RFA offers mortgage brokers a complete range of Prime and Alternative mortgage solutions.

RFA Bank of Canada, a division of RFA (Realty Financial Advisors), is a federally regulated Schedule I Bank. Our goal is to be a long-term leader in the residential lending market by offering more than just competitive rates and compensation. At RFA Bank of Canada, we focus on delivering a unique value proposition in the Alternative mortgage space, committed to innovation and exceptional service to meet a diverse range of borrower needs.

**The Opportunity**

We’re looking to fill a Mortgage Funder position at **RFA Bank of Canada**

Reporting to the Manager of Mortgage Funding, the Funder is accountable for the day-to-day fulfillment of RFA Bank of Canada’s back office operational activities including the prioritizing and processing of mortgage files for timely and accurate instruction and closing.

**Core Responsibilities**

As a **Mortgage Funder, **you will:
**Operations**:

- Upload documents to storage system
- Prepare and send applicable instructional package to FCT along with relevant documents
- Follow up with solicitor prior to closing
- Ensure that all conditions have been met, all documentation has been received and that file is complete on the day of closing
- Review solicitor mortgage documentation to ensure it corresponds to the terms of the commitment and is in compliance with established regulatory and company guidelines and policies
- Preparation of funds and validation of request for funds to ensure balanced accounting.
- Maintenance and review of daily reporting for loans funding.
- Respond to all inquiries within the established turnaround times
- Adhere to policy/procedures to ensure AML and Quality Assurance requirements are met
- Correct data entry errors as they appear on exception reporting
- Monitor and respond to inquires and concerns received from Treasury, Underwriters, clients and their mortgage brokers and solicitors regarding file status or issues.
- Other general administrative duties or special projects as assigned
- Maximize the efficiency and effectiveness of the funding function by maintaining an environment of continuous improvement and recommend process and procedures to streamline activities.
- Investigate internal and external customer complaints and track complaints until resolved or escalated to the Designated Officer.

**Customer Experience**:

- Provide exceptional customer satisfaction to clients.
- Ensure all inquiries are effectively and accurately investigated, responded to and resolved to the satisfaction of clients.

**Financial Responsibilities**:

- Ensure Mortgage advancements are accurate and sent in a timely manner
- Work in liaison with our servicers

**What You’ll Need to Succeed**
- A high level of proficiency with Microsoft Office products.
- General Knowledge of basic accounting principles would be helpful.
- Previous experience with mortgage products, specifically in relation to customer service, administration processes, funding, and legal documentation an asset.

**What Sets You Apart**
- Strong attention to detail.
- Strong PC skills, including the ability to learn new systems quickly.
- Positive and enthusiastic attitude.
- Excellent interpersonal, communication and customer service and support skills.
- Manage multiple priorities while maintaining a high level of quality on all deliverables.
- Ability to manage pressure in an environment of high-volume processing with tight turnaround times.
- Organizational and time management skills.

**Our Values and What We Offer at RFA**

At RFA, we live by our core values. These values guide our daily actions and shape our work culture:

- **Accountability**: You take ownership of your work & its consequences. You always consider risk & make informed decisions.
- **Selflessness**: You share info & teach others. You’re able to put your ego aside & understand that the best idea wins.
- **Inclusivity**: You value differing viewpoints & experiences. You understand how this can drive growth & innovation.
- **Innovation**: You seek opportunity & embrace change. You see tech as a way to enhance productivity & drive profitability.
- **Courage**:You make tough decisions in our best interest. You see opportunity when faced with challenge or adversity.
- **Impact**: You value results & your contributions. You rise to the occasion and never settle for sub-par.
- **Performance**: You embody a competitive spirit, desire to win and strive for executional excellence.

Along with a strong work culture, RFA offers a comprehensive benefits package, including:

- Health & Dental Care
- Vision Care
- RRSP Match
- Hea

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