Change Management

2 weeks ago

Burnaby, Canada Svante Full time

**Who are we?**

Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality and enabling global industries to play offense in the fight against climate change that will accelerate the global transition to a lower-carbon economy. The growing success of our company is owed to our commitment to our people, our emphasis on our values, and our innovative technology. Passion is put into what we do every day.

**The Role: Change Management & User Adoption Specialist
**Who are you?**

To support us in achieving our digital transformation objectives, we are seeking an enthusiastic, detail oriented individual to provide systems change management and user adoption expertise across all Digital Business projects and initiatives. This role will be instrumental in ensuring that changes involving organizational processes, digital tools, and business solutions are effectively orchestrated and supported to promote awareness, desire, and successful adoption by impacted users.

Svante believes that the success of technology-centric change starts with the human element. Reporting to Digital Business, you will focus on two main areas.

Firstly, you will lead change management activities by leveraging right-sized methodologies, processes and tools to ensure the human element is addressed in terms of preparedness, understanding, willingness, skill, and advocacy. You will handle the communications aspects of key change initiatives, conduct impact and readiness assessments, and ensure sufficient change activities, such as training material creation and training exercises, are conducted in our initiatives.

Secondly, you will provide engaging hands-on systems training to staff across the company to address the user adoption needs of that invariably exist on a day-to-day basis, outside of formal projects. This training will cover a broad range of any number of topics, such as how to get the most out of Microsoft Teams; best practices on leveraging SharePoint; how to participate effectively in Agile projects; how to become a Digital Whiteboarding guru; and so on. This will include providing lunch and learns, producing a library of video tutorials and how-to guides, shadowing end-users to understand some of the technology difficulties they are facing, and being the voice of change where new standards (for example, in cybersecurity) may require people to do things differently. You will be an ardent evangelist of digital technology and will stay abreast of new pending features of our technology providers so users can be proactively prepared for change as needed. Ultimately, your role will be pivotal in helping staff embrace our technology investments with fluency and enthusiasm.

**Customers**:

- Corporate Shared Services
- Product Engineering
- Quality Management
- R&D Process Development
- SAB Manufacturing
- Supply Chain Team
- Technical Services

**Suppliers**:

- Corporate Shared Services
- Industry consultants
- Software vendors

**Key Responsibilities**:

- Leverage appropriate processes such as impact analysis, readiness assessments, stakeholder mapping, requirements definition, etc. to enable effective change management and user adoption at both the portfolio and project levels.
- Lead systems training activities, either by providing training directly or ensuring others (such as vendors) are performing training activities as required.
- Prepare and deliver training materials such video tutorials and how-to guides, and assist others in preparing similar materials, consistent with the Digital Business approach toward knowledge management.
- Perform key communications regarding change, either directly or in conjunction with other teams such as Human Resources, Marketing, I.T., etc.
- Identify change risks and prepare risk mitigation plans.
- Integrate change management activities into portfolio and project plans.
- Mentor and coach other staff, such as Product Owners and Team Leads, who are engaged in delivering change management and user adoption to their teams.
- Support continuous improvement of existing Digital Business investments and stay current on pending features and trends.
- Define and measure change related KPIs and CSFs and monitor change progress.

**Key Qualifications**:

- Extensive knowledge of at least two, and familiarity with most others, of the following: Microsoft 365, SharePoint Online, Project Online, Azure DevOps, ERP systems, CRM, Enterprise Content & Document Management, Camtasia (or similar), Learning Management tools & systems, and Cybersecurity best practices.
- Ability to learn technical concepts quickly and correctly; and teach these concepts to others.
- Ability to build strong relationships and move toward a common vision or goal.
- Demonstrated ability identifying and managing stakeholder change resistance.
- Sincere desire to learn about the business and relate to stakeholders on their own terms in an emotionally intelligent and empath

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