Bilingual Housing Support Worker

5 months ago

Ottawa, Canada YMCA of the National Capital Region Full time

**Overview**

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.
- **The hours for this position are Monday to Friday from 6:30am to 2:30pm.**

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

**What do you offer?**

The Housing Support Worker works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs. The Housing Service Team delivers 24/7 double coverage 24 hours a day, 7 days a week including days, evenings and overnights to provide intake and support services to the individuals and families served in the Transitional Family Housing Program and after-hours support and crisis intervention to the TRY, Second Stage and Monthly residents.

**Some of the tasks of this position include**:

- Providing information to individuals and agencies regarding eligibility for housing in Y Housing Services, or general information about housing services in the community.
- Providing intake assessments, advocacy, support, referral, and crisis intervention to residents, and supporting them to maintain their housing.
- Maintaining standards for reporting and operating procedures.
- Assisting in maintaining the filing system for the Housing Support Office.
- Building and maintaining strong partnerships with health (mental and physical) agencies to help residents maintain their housing and address health issues.
- Maintaining the system(s) of collecting and recording detailed client statistics and information.
- Security and administrative tasks are included in the work including shift-specific responsibilities.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary education or equivalent in a related field

**Language**
- Fluent in English and French, oral and written

**Experience, Skills and Abilities**
- Minimum 2 years’ experience in Social Services, preferably 1 in Housing
- Knowledge and sensitivity in dealing with individuals with issues concerning homelessness, addiction, and mental health
- Training in Suicide Intervention and Non-Violent Crisis Intervention preferred
- Knowledge of community resources is an asset
- Strong problem-solving and creative skills
- Proficiency in Microsoft Office Suite
- Excellent client service skills and focus
- Ability to work with clients with diverse backgrounds and needs
- Ability to create a welcoming environment

**Additional Requirements**:

- Appl

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