Server Assistant

5 months ago

Toronto, Canada Rabbit Hole Full time

Company Description

A new addition to Toronto’s Financial District, The Rabbit Hole invites guests to hop on over for elevated pub food, exceptional cocktails, and great conversation—either outside on our lush three-level patio or inside our whimsically designed dining room.

Rooted in bold British flavours and locally sourced ingredients, our menu consists of familiar comfort classics and cheeky twists on old-fashioned pub food. Here, we’re all about time-honoured bar snacks like Scotch eggs, rarebit toast, and sausage rolls; as well as gastro-standouts such as ale-battered halibut and chips, steak and mushroom pie, a double decker chuck burger, and, quite fittingly, rabbit tagliatelle.

**What's in it for you?**
- Gratuity Sharing
- Discounted gym membership
- Employee Assistance Program
- 50% dining discount for all O&B locations for you and up to 3 guests
- Employee referral program
- Training and development opportunities
- Access to health, dental and vision benefits with enhanced mental health coverage
- O&B is one of Canada’s largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario, Quebec, and Nova Scotia

**Job Description**:
Under the direction of the Front of House Management Team, Server Assistants provide support to Servers by inspecting all tables for the proper mise en place, cleanliness and completeness. They practice a high level of floor awareness and have exceptional knowledge of all food and beverage items. Server Assistants help with food running as well as monitor food quality to ensure O&B presentation standards.

**The Day to Day**:

- Answer questions about food, beverages, wine and other restaurant functions and services when necessary
- Assist with food running, ensuring that plates arrive to the proper guest (no auctioning off)
- Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter
- Communicate with Servers and Hosts to maximize seating
- Practice a high level of floor awareness and clear/clean as required
- Ensure that condiments are pre-portioned and the fridges are stocked with milk, cream, butter etc.
- Monitor food quality and presentation standards
- Follow all food safety standards and systems
- Empty garbage, change linen bags and dispose of garbage and recycling
- Communicate to all Servers any comments or information provided by guests to ensure a positive, memorable experience
- Other duties as assigned or required
- FT/PT for AM & PM and weekend/holidays

**Qualifications**:

- A Degree/ Diploma in Hospitality or equivalent considered an asset
- Smart Serve Certification a requirement
- High attention to detail
- Ability to remain calm under pressure while working in a fast-paced environment
- Organizational skills
- Ability to take direction and prioritize
- Strong oral communication skills
- High level of product knowledge
- Ability to maintain a level of professional urgency and momentum

Additional Information

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.

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