Computer Deployment Technician

2 weeks ago

Richmond Hill, Canada Compugen Inc Full time

**Job Purpose**

**Responsibilities**
- Deliver an exceptional customer experience by maintaining contractual service levels
- Function as a Site leader on project assignments, As required
- Utilize your experience and knowledge for customer documentation development
- Perform hardware warranty and non-warranty repairs of desktops and notebooks.
- Execute complex moves, adds, changes of computer equipment.
- Complete complex hardware and/or software upgrades to existing equipment.
- Perform network connections for desktops and printers.
- Support and service customers with POS, Servers, Switches, Routers and Wi-Fi.
- Maintain; or ability to attain, major vendor (HP, Dell, Lenovo, Lexmark, Xerox, etc.) certifications.
- Maintain your Comptia certifications.
- After hours support as required
- Must be able to lift a minimum of 40 lbs independently on a regular basis.
- Other duties as required.

**Qualifications**
- Must have a valid driver’s license, vehicle and insurance.
- Ability to pass Security Clearance check is required.
- 1-2 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systems
- High School Diploma is required
- Comptia A+ Certification is an asset.
- Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.). is an Asset
- Experience with POS, Servers, Switches, Routers and Wi-Fi.is an Asset
- Experience with current Operating Systems.
- Experience with determining and resolving problems with laser printers (major vendors) preferred.
- Experience in diagnosing, documenting and troubleshooting issues spanning multiple technologies. preferred.
- Strong time management skills with proven sense of urgency to complete tasks and assignments.
- Good written and verbal communication skills.
- High level of integrity and honesty.
- Ability to take direction and follow practices and procedures consistently and accurately.
- Ability to work independently as well as in a team environment.
- Bilingualism is an asset

**Working Conditions**
- Standard work hours are Monday to Friday, 9:00am to 5:00pm
- Entitled to a 30-minute unpaid lunch break
- Availability to work evenings, weekends and out of town
- May be required to work overtime, with paid compensation based on local Employment Standards Act.
- Travel to client sites, with the ability to travel long distances when required
- Frequently assigned to new tasks to adjust to changing priorities.

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