Level 1 IT Support Technician

3 weeks ago


Markham, Canada Compel Technology Full time

**_Compel Technology Inc._** has been in business for over 35 years and is a well-established MSP; providing infrastructure, cloud solutions, and outsourced IT services to customers in the GTA. We service small and medium sized businesses in the home building, property management, medical field, and more.

**Job Summary**

We are looking for a level 1 support technician to join our team to resolve incoming support requests, provide proactive support to contracted clients, and work with primary technicians on new installations.

This role will involve learning about and working with a number of different types of technologies including workstations, physical and virtual servers, internet security devices, on-site and off-site backups, Microsoft365, printers, VoIP phones, network attached devices, and more.

Training will be provided, and the company supports technicians as they work to obtain supplier certification which may include Microsoft, Watchguard, and VMware.

**Responsibilities and Duties**
- Monitor our dashboard for machine health and alerts
- Create, resolve, or escalate customer support requests
- Document and provide case technical details
- Configure and install workstations and laptops
- Manage internet security devices
- Perform remote troubleshooting of hardware, software and networking
- Obtain supplier certifications

**Qualifications**:

- 1-5 years of experience (including education) in IT
- Post-secondary education in degree in a related field or other recognized certification/experience
- Microsoft certification an asset but not required
- Proven troubleshooting and critical thinking skills
- Excellent verbal and written communication

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$58,000.00 per year

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Proof of vaccination required

Ability to commute/relocate:

- Markham, ON L3R 3K2: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- drivers license (preferred)
- Microsoft Certification (preferred)

Work Location: One location

Application deadline: 2023-02-28



  • Markham, Canada Markham Subaru Full time

    _**Markham Subaru**_ is focused on investing in our employees and company culture. We are a team - oriented environment, that fosters opportunities for professional development. Under the supervision of the General Manager, we are currently seeking a full-time Automotive Level 1 Apprentice to join our rapidly growing team. We are a family owned and operated...


  • Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician...


  • Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician...


  • Markham, Canada BFG Enterprise Services Full time

    Role:Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician...


  • Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician...


  • Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician...


  • Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician...


  • Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician...


  • Markham, ON, Canada BFG Enterprise Services Full time

    Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician...


  • Markham, ON, Canada BFG Enterprise Services Full time

    Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician...


  • Markham, ON, Canada BFG Enterprise Services Full time

    Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician...


  • Markham, Canada BMW Markham Full time

    Level 3/4 Apprentice Technician BMW Markham Markham ON L3R 5M2 Your future in automotive awaits! If you're passionate about automotive, eager to learn from seasoned professionals, and committed to growing your skills, take the first step toward an exciting career as an Apprentice Technician. We are looking for a **Level 3 **or **Level 4 Apprentice **to...


  • Markham, Canada OR Computer Solutions Inc. Full time

    **Position: Entry Level Field Technician** **Access to Company Car** The Field Technician is responsible for the on site installation, maintenance, troubleshooting, and repair of electronic equipment. The technician will work with the Service Manager to ensure that the equipment is installed properly and maintained in a safe and efficient manner. The...


  • Markham, Canada Dynamix Solutions Inc. Full time

    Reporting to the Technical Team Lead, the Intermediate Support Technician is an integral role within our Service Delivery team supporting and engaging customers on consulting, project and support engagements. This role is accountable for managing several customer accounts and delivering best-in-class resolutions. The individual in this position partners with...

  • Technical Support

    1 month ago


    Markham, Canada Toshiba Tec Canada Business Solutions Inc. Full time

    Toshiba Tec Canada Business Solutions Inc. is a subsidiary of Toshiba Tec Corporation, a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express...


  • Markham, ON, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...


  • Markham, Canada Toshiba Tec Canada Business Solutions Inc. Full time

    Toshiba Tec Canada Business Solutions Inc. is a subsidiary of Toshiba Tec Corporation, a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express...


  • Markham, Canada Tesla Full time

    What to Expect - Tesla has an immediate opening for a Mechanical Assembly Supervisor to join the Afternoon Shift Production Engineering team at the Tesla Toronto Automation. The hours for this opportunity are Monday-Thursday 3:30pm to 1:00am, Friday 2:30pm to 11:00pm We are seeking an energetic, skilled, cost-conscious, team-oriented individual to be...


  • Markham, Canada STONEFORGED TECHNOLOGY INC. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to...


  • Markham, Canada STONEFORGED TECHNOLOGY INC. Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...