Customer Experience Representative Part-time

2 weeks ago

Midland, Canada Corporation of the Town of Midland Full time

**Position Title**:Customer Experience Representative**

Openings: One (1)

Status: Part-Time Contract

Department: Customer Experience Office (CXO)

Hours: 14-24 hours per week, Mon-Fri, between 8:30 and 4:30pm

Wage Rate: $18.67 (start) to $23.34 per hour (Under Review)

Duration: April to December 2023

**Closing Date: March 24, 2023**

**Position **S**ummary**:
**Duties & Responsibilities**:

- Process a variety of financial transactions using financial software for various Town services and permits.
- Document and maintain records of interactions with the public; liaise with and provide accurate information to various departments; initiate appropriate actions as required and provide resolutions on citizen inquiries.
- Develop a strong awareness of the Town’s operations, procedures and policies to facilitate excellent customer service.
- Deal with sensitive situations or confidential information demonstrating tact and diplomacy, always using sound judgement.
- Provide general administrative support services as assigned. Assist with special projects as required.
- Perform other duties as assigned.
- Comply with provincial and Town occupational health and safety legislation, regulations, policies and procedures.
- Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

**Qualifications and Requirements**:

- Secondary School Diploma.
- One to three years of exceptional customer service experience.
- Excellent communications skills (both written and verbal).
- Proven ability to efficiently analyze problems and formulate potential solutions to be actioned.
- Ability to work with the public using tact and diplomacy when dealing with highly sensitive information and potentially emotionally charged situations.
- Identify and report to the manager any trends with issues identified in customer interactions.
- Ability to thrive both independently and in a team environment.
- Ability to work in a fast-paced environment with strong multi-tasking skills.
- Shall disclose proof of COVID-19 vaccination status.

**Effort/Physical Demands**:

- Visual and mental effort is required when listening on the phone and taking notes or entering data into the computer simultaneously.
- Periods of sitting are required (from one to two hours at a time).
- Visual attention for health and safety compliance and personal safety while on the job.

**Working Conditions**:

- Standard office environment.
- Exposure to potentially emotionally charged situations and occasional foul language or verbal abuse.

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