Operations Advisor

2 months ago

London, Canada Jani-King of Southern Ontario Full time

**Summary**: Large Southern Ontario janitorial company seeking experienced London Ontario based Operations Manager. This position will be directly responsible for daily janitorial operations, customer satisfaction, account retention and strong relations with our team throughout our Western Ontario geographical area. Specific responsibilities include daily scheduling, establishing work standards, conducting site evaluations/audits in multiple account locations, overall inventory/equipment usage, troubleshooting/ problem solving, training, safety compliance, customer relations, and special project work as requested.

**Duties and Responsibilities** include the following. Other duties may be assigned.
- Ensures that service delivery is consistent with the highest quality of standards within our organization.
- Plans, organizes, coordinates, and executes cleaning operations in multiple locations.
- Establishes/enforces workflow processes and standards.
- Ensures Health and Safety procedures are maintained in accordance with Federal and Provisional standards.
- Meets and communicates with clients regularly to ensure satisfaction, identify opportunities, and provide status updates on account operations and projects.
- Acts as liaison/ coach between clients and system support teams.

**Position Qualifications**:

- Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of training, health and safety regulations and implementation.
- Ability to create and forecast productivity, staffing and budget plans. Initiate and document corrective operational action in a professional and thorough manner as needed.
- Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.
- **Previous Janitorial Management or Supervisory experience a MUST**

**Skills**:
Oral Communication Skills

Written Communication Skills

Interpersonal Relations

Customer Relations

Customer Service

Diplomacy

Budgeting

Filing

Math Aptitude

Negotiations

Organization

Planning

Professionalism

Reading Skills

Time Management

**Job Types**: Full-time, Permanent

Pay: $64,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Commission pay
- Retention bonus

Application question(s):

- Do you have an available parking space to accommodate a company vehicle at your place of residence?
- Do you have a valid good standing G Ontario driver's license?

**Experience**:

- Janitorial: 1 year (required)

Willingness to travel:

- 100% (required)

Work Location: On the road

Expected start date: 2024-06-01

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