Customer Coordinator for Security Services

3 weeks ago

Mississauga, Canada Flash Security Services Ltd Full time

,**Flash Security Services**:
**About Us**:
In 2015, Flash Security Services Ltd was founded by the CEO who working in the field himself was able to identify significant gaps in traditional security measures, particularly in **digital integrations**. In an era where technology was rapidly advancing, he saw the need for the security sector to evolve. Thus, Flash Security was establishing a new era of trust, innovation, and unwavering dedication.

We are currently seeking an junior level operations coordinator who has at least 2 years of work experience preferably from a security, sales or business development background

**Duties and responsibilities include**:

- Monitoring contract compliance and ensuring all contracts align with Flash’s policies and Site Work Instructions (SWIs).
- Reviewing and/or preparing and monitoring contracts, including amendments.
- Maintaining and developing a positive relationship with client representatives ensures that the clients needs are met.
- Provide operational management and process management expertise to ensure that the operation of the
- area balances the nature and level of service with cost containment.
- Plan, monitor and analyze critical metrics for daily operations to ensure efficient and timely completion of
- tasks.

People Management support, Including:

- Monitor training, overtime, and budgets for relevant contracts.
- Personnel management, including addressing performance and disciplinary issues, performance reviews,
- Providing advice, support and guidance to Site Managers and Site Supervisors
- Filling in as a short-term replacement to satisfy contractual requirements when necessary.
- Inspections, Including: Monitoring satisfaction of services to applicable clients through regular visits (at least annually) and Service

Performance Evaluations.
- Ensuring each applicable site adheres to specific Site Work Instructions/Post orders, Policies and
- Procedures (PPM) and Health and Safety requirements.

Documentation, Including:

- Preparing contract propsals, reports, and letters relating to personnel issues, including performance issues and discipline.
- Review Online Sites for Contract Opportunities
- Perform Research and Identify New Potential Customers and New Market Opportunities
- Preparation of Bids on Security Services Tenders and RFPs
- Develop and Maintain Excellent Client Relations by Frequent Client Check-Ins
- Work with Site Managers in Investigating and Resolving Worked Related Issues and Complaints
- Conduct Site Audits/Visits and Record Findings
- Assist the Human Resources Manager and Recruiter with Placement of Employees to various sites
- Other Duties that may be Assigned as Required

ELIGIBILITY REQUIREMENTS:

- Diploma or Degree in Business, Police Foundation, or an equivalent combination of education and experience may be considered
- Experience working in a similar role within the Security Industry would be an asset
- Professional and reliable and someone who enjoys working in a fast-paced environment
- Strong communication, presentation and interpersonal skills
- Able to obtain a clear police conduct
- Driver’s license
- **This is an onsite role located in Mississauga, ON**_

Flash Security is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$48,000.00 per year

**Benefits**:

- Paid time off

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Application question(s):
**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- B2B sales: 2 years (preferred)
- Business development: 2 years (preferred)

Work Location: In person

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