Manager, Quality

2 weeks ago

Peterborough, Canada Peterborough Regional Health Centre Full time

**DESCRIPTION**:
**Position**:Manager, Quality & Process Improvement

**Department**:Quality

**Position Status**:Temporary Full-Time

**Temporary Contract End Date (if applicable)**:September 2024

**Union**:Non-Union

**Number of Positions**:1

**HOURS OF WORK**:
Hours of work are primarily Monday to Friday daytime hours. May work an occasional shift to meet human resource management expectations. Work is performed in an office environment as well as in clinical inpatient units. Travel is required occasionally.

Required to be Manager On-Call (MOC) for approximately two weeks per year as per MOC schedule.

**Approximate # of Hours per week**:37.5

**Type of Shifts**:Hours of work are Monday to Friday, daytime hours and extra hours may be required on occasion to meet workload demands.

**WHY WORK FOR US**:
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

**WHAT YOU’LL DO**:
Reporting to the Vice President, Quality, the Manager of Quality and Process Improvement is responsible for managing the hospital-wide Quality and Process improvement team. They serve as the organizational lead for Accreditation and QIP initiatives, and are responsible for building corporate capacity in QI, in order to improve clinical outcomes and performance. The Manager is also responsible for the corporate Patient Engagement and Patient Experience programs, as well as the promoting and supporting best-practice in Patient and Family Centred Care (PFCC).

**WHAT YOU’LL BRING**:

- Post-Secondary Degree in a related field required, Masters preferred
- 3-5 years experience with and knowledge of Model for Improvement, Lean, Six Sigma strategies and other quality and performance measurement and improvement tools.
- 3-5 years experience of leadership and/or management/project management
- Strong Project Management skills and experience with Hospital Accreditation process
- Demonstrated ability to plan, coordinate and execute large projects
- Clinical experience preferred
- Membership and participation in a relevant professional organization(s).

**WHO YOU ARE**:

- **Interpersonal Sensitivity**: demonstrated ability to understand and appropriately respond to the concerns of others, practicing active listening when interacting with individuals or groups and the ability to reflect on verbal and non-verbal behaviour and communicate effectively.
- **Collaboration**: demonstrated ability to collaborate and engage constructively with others to be part of the team working with others.
- **Impact & Influence**: demonstrated ability to advocate, motivate, persuade, convince or influence others to gain support and commitment.
- **Organizational Awareness**: demonstrates organizational awareness with a clear sense of organizational impact.
- **Planning, Coordination & Execution**: demonstrated ability to plan and coordinate work, understand and effectively manage resources, prioritize steps to be taken, anticipate potential barriers and develop contingency to address to execute and achieve objectives.
- **Service & Quality Orientation**: demonstrated desire to provide quality, patient centered care.
- **Developing Others**: demonstrated ability to foster learning & development of others through coaching, managing performance and mentoring to stretch and challenge others to develop and achieve new skills/competencies.
- **Holding Self & Others Accountable**: demonstrated success by establishing appropriate levels of responsibility, holding others accountable and implementing appropriate recognition or consequences.
- **Visionary Leadership**: demonstrated ability to inspire others toward common goals through engagement and empowerment.
- **Business Acumen**: demonstrated awareness of issues, processes and outcomes as

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