IT Operations Analyst

2 weeks ago

North Bay, Canada ThinkOn, Inc. Full time

Reporting to the **Director, Infrastructure Planning & Implementation **the** IT Operations Analyst** plays a critical infrastructure support role by contributing to the ongoing support of systems, controls, and monitoring, including responding to the internal IT requests, alerts, and incidents. This IT Operations Analyst will be responsible for coordinating the resolution for the internal incidents and ensure the security controls and compliance are in place. The IT Operations Analyst must be capable of coordinating a team of internal and external staff, coordinating projects, and will be a recognized expert in ThinkOn products, services, and practices.

**You Will**:

- Proactively monitor systems for availability, capacity, and performance
- Provide request management, triage, and escalation processes for all infrastructure alerts
- Monitoring System - add, remove, and adjust systems and thresholds to our monitoring system
- Coordinate hardware maintenance, replacement, and new hardware installation in our data centres
- Asset Management - manage and ensure the integrity of the CMDB (Configuration Management Database)
- Capacity Management - collect, report, and coordinate capacity meetings and actions
- License Report - collect, validate, and report license usage
- Access Control - manage the user creation, deletion, and changes along with access validation
- Participate in the patch management process for servers, systems, and software
- Manage, execute, and monitor enterprise system backups including coordinating secure offsite storage
- Participate in the IT Business Continuity and Disaster Recovery plan
- Control physical access to the data centres (visitors and escorting) relating to systems maintenance
- Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance
- Create and update Incident Reports after critical issues
- Document problems for recurring issues and coordinate actions to fix the root cause with the engineering team
- Coordinate Change Advisory Board (CAB) meetings, approval, and documentation
- Audit Requirements - regularly review access management to key systems to ensure that systems are secure and audit requirements are met (i.e. SOC audit)
- Recommend any changes/access adjustments to management; includes workshops, identifying and addressing gaps or workarounds
- Planning - agendas, meeting minutes, actions, register, etc.
- Create and update documentation of internal and external operations processes
- Inform team members of project status and progress
- Light project coordination and assisting with project documentation
- Identify opportunities to enhance productivity, effectiveness, and operational efficiency
- Provide regular reports to our customers about the quality of the service, details, and usage of the environment
- Tapes - control stock of the tapes, issue requests to procure new tapes, and coordinate tape rotation
- Operation the Antivirus Solution (ensure all laptop are updated)
- Other duties as required

**You Have**:

- Experience or Education in Information Technology
- Experience or Education in Project Coordination
- CompTIA A+ or ITIL Certification is an asset
- Experience or Education in Information Technology
- Experience or Education in Project Coordination
- CompTIA A+ or ITIL Certification is an asset

**Benefits and Perks**:

- A remote-first culture
- Competitive compensation package
- Flexible time-off for vacation; 5 personal days/year
- Comprehensive health and dental benefits*
- A $1,000* Wellness & Learning allowance*
- Eligible to join the ThinkOn Group Retirement Savings Plan*
- Referral Bonuses for successful hires*
- _These benefits are for full-time permanent employees only._

**Think On, Incorporated: Where Data Thrives**

Founded in 2013, ThinkOn is a managed infrastructure services provider (MISP) with a global data center footprint, focused on empowering partners to do whatever they need to do with their data. ThinkOn’s team of data-obsessed experts protect clients’ data like it’s their own, making it more resilient, secure, actionable, and searchable. ThinkOn is Channel First and works with a global network of value-add resellers and managed service providers to provide creative, turnkey Infrastructure-as-a-Service (IaaS), Disaster Recovery-as-a-Service (DRaaS), and Backup-as-a-Service (BaaS) solutions and data management services that are fast, flexible, scalable, highly secure, and cost-effective with predictable pricing and no hidden fees. ThinkOn has data centers located across North America, the United Kingdom, Australia, and the Caribbean.

Recognized for its substantial growth and global success, ThinkOn has been named to several notable lists, including The Globe and Mail’s Report on Business ranking of “Canada’s Top Growing Companies” (2021

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