Full Time Bridge Attendant
5 months ago
The Federal Bridge Corporation Limited (FBCL) is a Crown corporation responsible for overseeing the Canadian federal interests in four international bridge crossings between Canada and the United States. Its mandate is to provide the highest level of stewardship so that the international bridges and associated structures are safe and efficient for users. FBCL owns, manages and operates international bridges and associated structures in Sault Ste. Marie, Point Edward, Lansdowne (Thousand Islands) and Cornwall, Ontario.
Position Summary
To primarily act as ambassador for FBCL while collecting tolls and providing courteous customer service and maintaining safe and efficient flow of traffic to make our customers' gateway experience safe, efficient and enjoyable.
**Responsibilities**:
- Processes high volume of transactions promptly and accurately
- Inspect vehicle visually, determine type and classification
- Collect toll fee using cash or card, perform basic
- Provide excellent customer service
- Provide direction and general information to travellers upon request
- Work under adverse conditions, including weather extremes, hostile and
- Uphold understanding of all services along with updated
- Strictly adheres to procedures and policies
- Regulate traffic flow by holding and releasing traffic at toll booth as traffic dictates
- Direct traffic into specific lanes when necessary according
- Report suspicious activities to shift supervisor
- Assist in turning around trucks and refused entry vehicles
- Remain alert to any potential risk situations
- Provide support to shift supervisor during emergency situations
- Remain composed under pressure
- Complete all other tasks as required.
Essential Qualifications
- Grade 12 or equivalent
- 1 year experience in handling money in a customer facing environment
- Must have the ability to work 12 hour shifts in a 24/7 operation
- Must have exceptional customer service skills
- Must be able to maintain self-control
- Must have excellent cash balancing skills
- Must be safety and security minded
- Must be resilient
- Must be reliable
We thank all those who apply. Only those selected for further consideration will be contacted. FBCL is an Equal Opportunity Employer, which promotes a culture of inclusion and diversity. Accommodations are available throughout the staffing process and can be requested at any time from the assigned human resources representative.
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