Assistant Manager

4 weeks ago

Mississauga, Canada SZ Full time

SZ-SQ1

Company Description

SZ is more than just a fashion brand; it's a lifestyle that encourages you to create your own unique style statement. Founder and designer, Shahin Zartosht, draws on his two decades of immersive experience in high fashion and art to curate the SZ collection. The SZ collection features a diverse range of products, from clothing to accessories, designed to make you feel confident and uniquely stylish. Whether you're seeking a statement piece or a modern, mínimalist look, SZ caters to both men and women who have a passion for luxury and want to stand out from the crowd. Every design is made with premium materials to ensure maximum comfort and durability. Skilled artisans in Italy carefully craft and hand-stitch each piece. When you choose SZ, you're investing in a brand that values creativity, quality, and innovation. Our handmade products are pieces of art that you'll cherish for years to come. At SZ, we take pride in our exceptional customer service, and our worldwide shipping ensures that fashion-conscious individuals worldwide can experience the world of SZ.

SZ is a Canadian company that started in 2014, receiving private orders until its first collection was revealed in July 2021. All SZ products are handmade in Italy using premium materials. The brand's fashionable and artistic ideas are reflected in their casual-luxury products, which incorporate styles such as gothic, Asian, and European, with the signature use of black and white. "You’re not only buying a product, but you're also buying a piece of art."

**Who You Are**:
Are you a natural storyteller? Do you thrive in a fast-paced setting built on teamwork - then Canada Goose may be the nest for you Our retail leaders are at the front line of our brand. You present our culture your way, sharing your experiences to make an authentic connection with every visitor through the door.

**What You'll Do**:

- Achieve or exceed sales targets including both the top and bottom line results
- Drive our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
- Analyze and drive customer relationship management measured by capture rate and repeat purchase
- Elevate customer experience and drive respective location’s Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories
- Resolve customer issue trends by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
- Demonstrate Canada Goose core values: entrepreneurship and innovation by proactively elevating and enhancing the experience through in store events, personal appointments and introduction our emerging categories
- Training to ensure Brand ambassadors have the proper understanding of product and brand history
- Coach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose’s retail business
- Payroll and schedule management to maximize brand ambassador productivity and enhance customer experience measured by Sales per hour (SPH)
- Performs store opening and closing procedures in alignment with company standards
- Other responsibilities may be added to meet the needs of the business

**Let's Talk About You**:

- 3-5 years of retail management experience
- Previous experience working with affluent and luxury brands in a Flagship or high-volume locations
- Experience in customer relationship management tools
- Payroll and expense management
- Scheduling and Payroll management
- Customer experience enthusiastic
- driving performance through internal KPI’s
- Analytical driver with keen attention to detail
- Strong time management and organizational skills, ability to multi-task in a fast-paced environment
- Solid knowledge and understanding of retail metrics
- Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
- Proficiency in another language is an asset

Additional Information

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

**Job Type**: Part-time
Part-time hours: 20-30 per week

**Salary**: $16.00-$18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Mississauga, ON L5B 2C9: reliably commute or plan to relocat

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