Customer Experience Manager Pt

2 months ago

Orleans, Canada Michaels of Canada, ULC. Full time

Store - OTTAWA-ORLEANS, ON

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Merchandiser Retail Team Lead Canada NE PT

    1 week ago

    Orleans, Canada Advantage Solutions Full time

    Merchandiser Retail Team Lead Canada NE PT Locations: Trim & Innes 5150 Innes Road Orleans ON K4A 0G4 Sobeys Orleans Frescho 920 Watters Rd Orleans ON K4A 0B4 Freshco Orleans 2276 Tenth Line Road Orleans ON K4A 0X4 Sobeys SAS Retail Services Canada is currently hiring for a Merchandising Team Lead- Part Time (PT) for grocery relines/resets execution. What...

  • Merchandiser Retail Team Lead Canada NE PT

    1 week ago

    Orleans, Canada Advantage Solutions Full time

    Merchandiser Retail Team Lead Canada NE PT Locations: Trim & Innes 5150 Innes Road Orleans ON K4A 0G4 Sobeys Orleans Frescho 920 Watters Rd Orleans ON K4A 0B4 Freshco Orleans 2276 Tenth Line Road Orleans ON K4A 0X4 Sobeys SAS Retail Services Canada is currently hiring for a Merchandising Team Lead- Part Time (PT) for grocery relines/resets execution. What...

  • Customer Service Manager

    2 weeks ago

    Orleans, Canada Scotiabank Full time

    Requisition ID: 182273 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Customer Service Manager/Permanent/ Part-time 18.75h /Innes Road, Orleans Our Customer Service Manager (Alexandria) are responsible for overseeing our high performing Retail Service teams. Scotiabank is...

  • Customer Experience Associate

    2 months ago

    Orleans, Canada TD Bank Full time

    404719BR Retail Banking - Customer Service Orleans, ON March 29, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    1 month ago

    Orleans, Canada TD Bank Full time

    398092BR Retail Banking - Customer Service Orleans, ON February 1, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Assistant Manager

    3 weeks ago

    Orleans, Canada Specsavers Place D’Orleans Full time

    Service with a Purpose at Specsavers Want to join us in working for a multi-award-winning retailer, Specsavers? As the fastest growing optical retail group with over 2,700 businesses around the world, we are thrilled to make our arrival in Canada. Join us during this exciting time as we open 200+ Specsavers locations across the nation. We pride ourselves on...

  • Assistant Manager

    3 weeks ago

    Orleans, Canada Specsavers Place D’Orleans Full time

    Service with a Purpose at Specsavers Want to join us in working for a multi-award-winning retailer, Specsavers? As the fastest growing optical retail group with over 2,700 businesses around the world, we are thrilled to make our arrival in Canada. Join us during this exciting time as we open 200+ Specsavers locations across the nation. We pride ourselves on...

  • Customer Experience Associate

    2 months ago

    Orleans, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    2 months ago

    Orleans, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 month ago

    Orleans, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 month ago

    Orleans, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Store Manager

    1 week ago

    Orleans, Canada Specsavers Place D’Orleans Full time

    Service with a Purpose at Specsavers Want to join us in working for a multi-award-winning retailer, Specsavers? As the fastest growing optical retail group with over 2,700 businesses around the world, we are thrilled to make our arrival in Canada. Join us during this exciting time as we open 200+ Specsavers locations across the nation. We pride ourselves on...

  • (Can) Cashier

    7 days ago

    Orleans, Canada Walmart Full time

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...

  • Retail Merchandising Team Lead

    2 weeks ago

    Orleans, Canada Advantage Solutions Full time

    Merchandiser Retail Team Lead Canada NE PT Locations: Trim & Innes 5150 Innes Road Orleans ON K4A 0G4 Sobeys Orleans Frescho 920 Watters Rd Orleans ON K4A 0B4 Freshco Orleans 2276 Tenth Line Road Orleans ON K4A 0X4 Sobeys SAS Retail Services Canada is currently hiring for a Merchandising Team Lead- Part Time (PT) for grocery relines/resets...

  • Retail Merchandising Team Lead

    1 week ago

    Orleans, Canada Advantage Solutions Full time

    Merchandiser Retail Team Lead Canada NE PT Locations: Trim & Innes 5150 Innes Road Orleans ON K4A 0G4 Sobeys Orleans Frescho 920 Watters Rd Orleans ON K4A 0B4 Freshco Orleans 2276 Tenth Line Road Orleans ON K4A 0X4 Sobeys SAS Retail Services Canada is currently hiring for a Merchandising Team Lead- Part Time (PT) for grocery relines/resets execution. What...

  • Member Experience Associate

    2 weeks ago

    Orleans, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....

  • Member Experience Associate

    2 weeks ago

    Orleans, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....

  • Member Experience Associate

    2 weeks ago

    Orleans, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....

  • Member Experience Associate

    2 weeks ago

    Orleans, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....

  • Member Experience Associate

    1 week ago

    Orleans, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....