Customer Service Representative
2 weeks ago
**About us**
Extreme Auto Care is a small business in Orleans, ON K1C 4M8. We are professional, and our goal is to provide superior quality and service in the Automotive Industry.
Our work environment includes:
- Growth opportunities
- Regular social events
- Company perks
- Lively atmosphere
**Job Summary**
Extreme Auto Care is looking for a Customer Service Representative to join our team. The Customer Service Representative will play a key role in providing customer service and ensuring the company meets quality standards.
**Responsibilities**
- Build customer relationships - in person, by phone, and through other mediums
- Work with customers to understand their needs and find the best solution
- Manage relationships with dealer accounts to improve customer satisfaction and retention
- Answer the phones to coordinate the flow of work from our large accounts but also from out retail customers as well.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; pass on to upper management then follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
**Qualifications**
- Previous experience in customer service, sales, or other related fields
- Familiarity with Automotive and the industry is a plus
- Familiarity with Protractor and Google Suite
- Excellent written and verbal communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Able to be organized and keep a clean work space
**Salary**: $25.00-$35.00 per hour
Expected hours: 42.5 per week
**Benefits**:
- Dental care
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
Ability to commute/relocate:
- Orleans, ON K1C 4M8: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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