Customer Success Manager

5 months ago

Vancouver, Canada Quadient Full time

**Connect with Quadient**

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career - and help our future-focused team lead the way.

Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family

We are looking for a **Customer Success Manager** to work with our loyal customers. One of the significant ways we differentiate ourselves from our competitors is by providing an amazing customer experience. You are the expert of the solutions Quadient Accounts Payable by Beanworks offers.

**Work Arrangement**:
If it is a hybrid or remote role, 3 days in the Vancouver office and 2 days from home.

**Your role in our future**
- What you will do:

- Guide new customer from start to finish
- Integrate various ERP systems with Quadient Accounts Payable by Beanworks
- Lead workflow call to understand the customers business processes and what their goals and processes will be with AP Automation
- Assist customers in implementing customer business processes with AP Automation
- Run the training meetings for all the products the customer signed up on
- Build and maintain value-rich relationships with customers
- Ensure fast time-to-value for new customers and drive product adoption
- Work cross-functionally with support and engineers to resolve customer issues
- Manage expansion of products/services in customer base
- Drive internal continuous improvement project

**Your profile**
- Bachelor's degree ideally in technology, business administration or finance
- 1-2 years of customer success, account management and implementations experience
- Experience working for a SaaS company or a start-up would be considered an asset
- Basic knowledge of accounting
- You have passion for working with customers
- You have strong organizational and planning skills
- You possess exceptional written and verbal communication skills and outstanding phone presence with the ability to remain calm under pressure. English is mandatory, other languages will be considered an asset
- Critical thinking and ability to resolve complex situations are key to the success in this role
- You are not a developer but you are able to discuss and give your input on technical issues, the same way you are able to explain technical issues to non-technical people
- Bonus Points If:

- You can speak French
- You have used an accounting software, such as Sage Intacct, Netsuite, Quickbooks, etc.
- Knowledge of the software development cycle and basic computer troubleshooting
- Experience with support software (Freshdesk) and CRM (Salesforce)
- Have a CPA designation

**Why Join the Team?**

At Quadient, everyone’s work matters and our team is encouraged to take complete ownership of their jobs. People who join the team are smart, driven and keen to solve problems with a team of like-minded individuals. You are not satisfied by just meeting a target, but you strive to exceed it. We take time to celebrate our wins together because we succeed or fail as a team. Working together to achieve our goals is the way of our working life We don’t claim to have all the answers, so all employees are empowered to challenge the status quo in order to best support the company vision.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

**Rewards & Benefits**

**Flexible Work**: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

**Endless Learning**: Access global opportunities for growth through our 24/7 online learning platform.

**Inclusive Community**: Join diverse communities and engage in our Philanthropy program.

**Comprehensive Rewards**: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

**Caring for Wellbeing**: Access our complimentary employee assistance program for mental health support.

**Be yourself at Quadient**

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
- This in

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